ServeIT Sugam

Secure International Holding Pte Ltd

About this app

The Sugam Serve IT App is a mobile application designed to support utilities in managing and acknowledging field visits conducted on non-communicating electricity meters. These meters often fail to transmit data due to utility-side issues, leading to delays in billing and revenue loss. This app provides utility personnel with **remote access to field visit details captured by the AMISP field team**, allowing them to **view images, assess reasons for non-communication, and acknowledge the issues directly via mobile devices** — without needing a laptop or desktop. This significantly improves turnaround time for secondary invoicing and issue resolution.

Key Features:

* View Field Visits by AMISP Team
Utility users can view detailed of site visits performed by the AMISP field team. This includes timestamps, visit notes, selected non-comm reasons, and supporting images.

* Remote Acknowledgement
Authorised utility personnel can acknowledge the non-communication reasons remotely within the app. This step is crucial for enabling the inclusion of affected consumers in the secondary invoicing cycle.

* Image & Data Review
Users can review high-quality images uploaded by the AMISP team during field visits to validate the site status or utility-side issues reported.

* Internet Connectivity Required
As this app fetches real-time data from the central system, a stable internet connection is required to view visit details and perform acknowledgements.

* Mobile-First Utility Access
Designed specifically for mobile use, utility personnel no longer need to log into a web application from a laptop or desktop — making field data review faster and more convenient.

Who Should Use Sugam Serve IT App

* Utility Operations, Billing, and Technical Teams
For reviewing field visit data from AMISP teams, acknowledging valid non-comm cases, and enabling secondary billing actions.

Benefits:

* Allows utilities to **remotely verify field visits** done by AMISP teams
* Speeds up the **acknowledgement process**, enabling faster billing
* Reduces dependency on desktop-based systems for data review
* Ensures transparency with access to images and site visit reasons
* Helps recover revenue lost due to non-comm meter issues
* Streamlines coordination between field and utility teams

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The Sugam Serve IT App plays a critical role in closing the loop between field investigations and utility billing operations. It ensures that utility-side issues on non-communicating meters are **validated quickly and remotely**, enabling accurate and timely invoicing through a transparent, image-supported workflow.

What’s new

Two new task categories added for NSC Hold and S2S MR, for acknowledging the Meter replacement cases and resuming NSC hold cases. Introduced a new Acknowledged Tasks screen on Bell Icon, to help you track the acknowledgement completed by user.