3.7
19.3K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability
Updated on
Sep 21, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted
3.7
19.3K reviews
Brandy Morris
November 19, 2022
Great app. Helps me keep in touch with my fiance and best friend while they're incarcerated. Works great except for the video grams. When trying to use the in-app camera the screen is just black and when trying to upload 30 seconds from a video in my gallery it says it's uploading, goes through the whole process, takes forever, and then nothing. Would have given 5 stars if not for that
8 people found this review helpful
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Kris Braswell
October 17, 2022
This app is alright. It at least works every time I use it and it is pretty self explanatory for the most part. The only issues I have is the do not offer any free calls or messages for the inmates like the Getting Out App does! And they are much more expensive than Getting Out App but at least it works to where the other one is not even a 30% chance it'll work.
41 people found this review helpful
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Chelsea Storer
September 30, 2022
I'm extremely upset. I've been using this app since May with JPay and they had me switch to securus. In doing so I found the app to be a little better as of right now unable to log into my account with email and password have saved and been logging in for quite some time that way . When I go to log in I get "invalid email or password" and I know for a fact that it's correct. When I try to reset password it also gives me same. but I haven't any other option. I've been on phone for an 1hr5m
146 people found this review helpful
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What's new

Bug fixes