3.5
23.2K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Securus Mobile app now requires Android 9.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability
Updated on
Mar 13, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.5
22.5K reviews
Mrs. E Cares
April 13, 2024
Update technology, technology is way too advanced for y'all to be using first-generation technology. The time-out feature should be removed, allowing people ample time to write a letter as long as they want. You're using technology to money grab! You are aware that people get frustrated by these features. Causing them to write shorter letters giving you more money for stamps. The longer the letter is, the longer you delay it, and it's not reading every one of these letters. Do better. Please
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Debra George
January 25, 2024
This is the worst app I've ever used in my entire life! It constantly shuts down while you're in the middle of a message and it won't save your work so you lose the whole message and have to start over. Half the time it won't even log me in it just keeps staying there having a technical error so annoying. I wish there was a different app to use because I sure would be using it.
77 people found this review helpful
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B D
January 2, 2024
This app is good for communicating with my loved ones, but for the technical part of it. It's horrible. Sending instant messages and emails. It has the auto correct disabled. Horrible. It constantly logs you out of the app, so evertime I get a text message I have to put my username and password back in. The app don't update when texting, so u have to exit out and go back in for each text. Soooo annoying. Considering how much money Securus makes you would think it would work flawlessly.
191 people found this review helpful
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What's new

Bug fixes and improvements.