Houston 311

City of Houston - 311

About this app

Want to report a pothole, broken traffic signal, or graffiti while on the go? The Houston 311 app makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to your service request. Reports are automatically sent to the City’s 311 system and routed to city departments for resolution.

Ratings and reviews

Fairly easy way to communicate with the City of Houston. If it cannot be completed via the app, it will contact a City employee to speak with. The City employee I spoke with was personable and knowledgeable. She listened to my situation (a missing street sign), accurately submitted it and emailed me a report, and it was resolved timely. I wish they would take a picture of what was done, but I drove by soon enough and was able to see for myself. Recommended!

It works but there are 2 major issues in the process. The categories in the app do not match the official 311 categories on the city or houston website. (the official categories are more specific detailed). As a result almost all reports I have made have been closed immediately by the city with the comment that a follow up ticket to the correct department has been created. Unfortunately that follow up ticket won't show up in the app and so you have no clue when/if things get addressed.

A little buggy and hard to navigate, but it works. The most common use for me is to report that my trash was not picked up, and there is no category for reporting that.

What’s new

- Fixed UI issues with image attachment in New Request form
- Updates to support Android 15