ServiceChannel

ServiceChannel

About this app

Create, search, and edit WOs anytime from anywhere to minimize the time required to get your WOs completed. For licensed ServiceChannel customers only.

Search Work Orders By:
Tracking Number
Work Order Number
Purchase Order Number
Location Keyword

Reassign Work Orders

Filter Work Orders by Status, Trade, Category and Priority

Edit Work Order Details:
Status
Priority
Schedule Date
Trade
Provider
NTE
Purchase Order Number
Description
Category

Add/Review WO notes

Add/Review Attachments for notes and WOs

Create work orders anytime, from anywhere, and get them to your contractors quicker, saving you time and reducing remediation time.

Ratings and reviews

Atrocious. This app needs an absolutely perfect connection, or you get stuck in a "connection time out" loop. If your signal strength drops by even a fraction, it refuses to send anything. Pictures are a vital part of the app's functionality, yet trying to attach even one picture to a work order is like pulling teeth. On top of this, if you have to switch screens for any reason, the app immediately kills itself, forcing you to start what you were doing all over again.

Since the last update, tech has been unable to upload pictures to any of the workorders. The app tells me that without the permissions, the functionality of the app will not work properly. I have called tech support on 2/28/23 about the issue, and nothing has been done to fix this issue. Horrible app, in my opinion. This is the most important thing for my corporate office to have, and the app will not allow me to add the pictures.

Will not allow screenshot on Samsung s23. Will allow on iPhone.

What's new

No new features and bug fixes. We are getting the app ready for the upcoming features.