SFR & Moi

Contains ads
4.2
186K reviews
10M+
Downloads
Content rating
Everyone
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About this app

With the SFR & Moi app, easily control all your Mobile & Box lines!

Track your consumption and bills

- Control your budget wherever you are, in France or abroad, thanks to detailed monitoring of your consumption for all of your Mobile and SFR Box lines
- View, download and pay your latest bills

Adapt your offer to your desires

- Manage your offer by choosing the package adapted to your uses
- Entertainment ? International ? Security ? Follow your desires thanks to the many options available
- Order your accessories
- Renew your mobile

Manage your contract with ease

- Consult alerts and important information on your lines directly from the home screen or from the notification center
- Follow the progress of your Mobile and Box orders or current after-sales service files as closely as possible, step by step
- Modify your personal, banking and administrative details (address, means of payment, contact numbers, etc.)
- Directly manage all your SFR FAMiLY benefits!

Check and troubleshoot your Box

- Check the status of your box 24 hours a day using the Line Status functionality and run a diagnosis of your box if necessary
- Benefit from priority contact with an expert technical advisor 24/7 after a Box diagnosis

Simply manage your box’s WiFi

For SFR Box 8 customers with Smart WiFi via “Manage my Smart WiFi”
- Easily personalize and share your network name and WiFi key, check the connection quality of your equipment
- Install your smart WiFi repeaters in the best locations for optimal WiFi coverage
- Enable/disable WiFi

For SFR box customers via Manage my WiFi (feature available for certain offers only)
-Easily access the interface of your box to control your WiFi
Find the answers to your questions

- Thanks to all SFR assistance and the SFR Community
- By email (go to your “Help” / Contact us section)


Free download and use in mainland France (excluding mobile internet connection cost depending on the SFR offer subscribed).
Application accessible to SFR customers with a mobile, tablet & key or ADSL/THD/Fiber offer.
Updated on
Feb 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.2
182K reviews
Robert Uomini
January 9, 2024
This is more a review of SFR customer support than of the app. Their incompetent fiber installers damaged my home and when I contacted SFR service about it, it never got resolved. This happened last November and when I inquired today when someone would be coming over to repair the damage, they wouldn't or couldn't say! SFR customer support threw the call over to their damages support who never responded.
4 people found this review helpful
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SFR
January 10, 2024
Hi Robert Uomini, In order to solve your problem, we invite you to contact again a Customer Service advisor directly. You can find here (https://assistance.sfr.fr/contacter/) all the ways to contact SFR. Have a nice day. The SFR team
MLC Mayeras
December 28, 2023
I can access directly from my mobile to all my lines and bills, and offers, and subscription options as if I was already connected on the website, it's so simple, and easy, so 'schway'!
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Dimou Louange Merveille
December 8, 2023
So far so good, nice interfaces and the interactions are rather smooth.
2 people found this review helpful
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What's new

Chers lecteurs commencez bien cette nouvelle année en découvrant cette nouvelle version !
- Un écran d'accueil optimisé avec toutes les infos utiles en un coup d'œil
- Un problème avec votre mobile ? Découvrez la nouvelle rubrique Urgences & dépannage disponible dans la page Aide et la page Téléphone
- Besoin de nous contacter ? Faites le encore plus facilement depuis la page Aide
Nous attendons vos commentaires.
Merci pour votre fidélité et si vous voulez nous soutenir notez nous 5 étoiles :-)