Visual Support

4.1
348 reviews
500K+
Downloads
Content rating
Everyone
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About this app

The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:

• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording

The app does not allow the remote agent to access any data stored on your device.
Updated on
Jun 15, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
4.1
348 reviews
Daniel Sulistio
May 11, 2021
This app offers a lot of connection options compare to others. Just like all of the app out there, It will work great if you have good cell signal. If there's no good cell signal, then I am being unrealistic to expect any app to run properly.
11 people found this review helpful
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A Google user
April 22, 2020
Was great that the tech could visually see my device. Had trouble getting the sound to go to speaker phone. Ultimately used bluetooth ear buds so I could hear the tech and show the tech at the same time.
26 people found this review helpful
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A Google user
September 19, 2019
Excellent app used by EE to check my router set up saves explanation over the phone support agent could verify a fault or settings if needed or if there was one excellent choice by the best ISP and phone network in the country THAT IS TRUE EE infrastructure is covered by most of the country and mvnos actually use it to so EE dont lie saying they are the biggest and best
34 people found this review helpful
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