Smart Collect

Kochi Municipal Corporation

About this app

SmartCollect is a digital waste-collection platform that connects citizens, collection agents and the Urban Local Body (ULB) in one streamlined workflow. It simplifies the process from requesting a pickup to recording the collection, calculating charges, accepting digital payment and issuing a receipt.

Citizens can raise a waste-collection request through the website, mobile app or WhatsApp chatbot. Once a request is received, it can be routed to the assigned collection agent, who visits the property and collects the waste in sealed covers. The agent records the collected waste weight directly in the mobile app, creating a digital record of the service provided.

The payable amount is calculated automatically using the corporation-approved rate and the quantity collected. Citizens can then pay digitally at the time of collection using the payment options available in the agent’s app. After payment, a PDF receipt is generated and sent to the citizen through WhatsApp.

By bringing pickup requests, field-level collection records, rate-based charge calculation, digital payments and receipt delivery into a single workflow, SmartCollect helps improve transparency and accountability in waste collection. It reduces the need for phone calls and manual paperwork, supports more consistent recording of collection details and provides a clearer process for citizens, collection agencies and the ULB.

SmartCollect supports a coordinated, traceable process for managing waste collection from request through payment and remittance.