Smartchat by Smartness

Smartness by Helium Srl

About this app

Smartchat helps hospitality businesses simplify guest communication. From hotels to vacation rentals, our mobile app puts AI-powered guest messaging in your pocket—so you can handle inquiries quickly and consistently, wherever you are.

Key Features:

• Unified Inbox – Manage WhatsApp, Booking.com, Airbnb, and email conversations in one place.
• AI-Powered Responses – Automatically handle up to 70% of guest questions in 95+ languages.
• 24/7 Availability – Ensure instant replies, even when you or your staff are offline.
• Push Notifications – Get real-time alerts for new or urgent guest messages.
• Team Collaboration – Invite unlimited users with no extra costs.
• Adaptive Learning – The AI improves continuously as it learns your preferences.

Benefits

Hospitality businesses using Smartchat report:
• Significant time saved on daily communication
• Reduced operational costs
• Higher guest satisfaction and faster response times

Who it's for

Hotels, B&Bs, vacation rentals, and property managers who want to:
• Save time with automation
• Improve guest experiences
• Reduce costs without reducing service quality

Why Smartchat

• Unlimited conversations and team members
• Flexible automation levels
• PMS integrations available
• Secure and enterprise-ready
• Automated translations for multilingual communication
• Escalation rules and ticket creation

Subscription Required

Smartchat requires an active Smartness subscription.
Learn more about plans and pricing at smartness.com.

What’s new

What's New
• New: Create a brand-new contact directly when starting a chat.
• New: Open a support ticket straight from a conversation.
• Improved: The guest's latest reservation now shows in the chat header, with their full reservation list in contact info.
• Fixed (Android): Keyboard, message copy, and WhatsApp reactions now work reliably.
• Stability improvements and bug fixes.