Omnichannel Contact Center

SMSBAT

About this app

The SMSBAT Omnichannel Contact Center is a powerful mobile application designed for customer support agents and business operators to manage communications across multiple messaging platforms directly from their mobile devices.

Never miss a customer inquiry, no matter what platform they use to reach you. With our unified inbox, you can seamlessly read, reply, and manage conversations from Viber, Telegram, Web Widgets, WhatsApp, Instagram, and more, all within a single app.

Key Features:
• Unified Inbox: Access all customer messages from various channels in one consolidated view.
• Real-time Notifications: Get instant push notifications for new messages so you can respond faster.
• Instant Messaging: Reply to customers quickly and easily, maintaining the context of the conversation.
• Simple Interface: Clean, intuitive design optimized for mobile devices, allowing agents to work efficiently on the go.
• Multi-channel Support: Connects with your SMSBAT Workspace to synchronize chats from Viber, Telegram, WhatsApp, and custom Web widgets.

Designed for efficiency and speed, this app ensures your team can handle customer queries promptly, providing excellent service directly from a smartphone. Requires an active SMSBAT Operator account to log in and use the platform.

What’s new

- Fixed an issue where the app would automatically log out when receiving background push notifications.
- Chat status is now automatically changed to "Open" when an operator replies to a new message.
- General performance and stability improvements.