
A Google user
Worked great at first, and for a time it helped getting over the fact that French banks have yet to adopt Google Pay, which was growing increasingly frustrating. Then Android 10 arrived (which was great), and it broke the app ("Application Bloquée") because Société Générale had not anticipated the update. The best part? I wrote to customer support, and they confirmed that they were aware of the issue, but that a fix could not be expected before the end of the year. So no anticipation, and no intention of implementing a quick fix - exactly what you want from a banking app! French banks, if you can't handle prompt software and customer support, just drop the project entirely and allow us to use Google Pay. In the meantime, I recommend to stay away from the app altogether. Even if they fix it, you want much faster software updates in case a serious exploit is discovered in the app.
59 people found this review helpful
Société Générale
October 10, 2019
Hello, the last bêta build of Android 10 changed the way NFC payments is dealt. We're working toward making Paylib sans contact Société Général compatible with Android 10, it will unfortunately take a few more weeks as it requires a new security auditing. Sorry for the inconvenience

Mark MANLEY
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Absolutely terrible app. Go to Google Pay or Samsung Pay Société Générale and stop making things so complicated for your customers! Works 1 time out of 2. Card needs to be re-added, on average, 5 times a year.. Meaning that the customer has to keep the physical card with them for the times it does not work. Which, by definition, means the application is useless as I need to always have the physical bank card with me. If there was an option for a zero start review, I would use that for this app.
45 people found this review helpful
Société Générale
September 14, 2022
Hello, could you please tell us more about the difficulties encountered ? Do you encounter problem at the enrollment process or at the payment ? Best regards

Tigran Minasyan
Used Xiaomi Mi10 before, card was registered without issues, but attempts to pay didn't always work. I would say 6 out 10 payments always failed. After a month the card disappeared from the app. Kept saying my card can't be registered. Today I use Samsung S25. The bank card is still not accepted in the app. I got Visa Premier. It's about time to stop complicating the life of customer, just enable already compatibility with Google and Samsung Wallets. We are in 2025 already, pls be simple!
1 person found this review helpful