Mark MANLEY
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Absolutely terrible app. Go to Google Pay or Samsung Pay Société Générale and stop making things so complicated for your customers! Works 1 time out of 2. Card needs to be re-added, on average, 5 times a year.. Meaning that the customer has to keep the physical card with them for the times it does not work. Which, by definition, means the application is useless as I need to always have the physical bank card with me. If there was an option for a zero start review, I would use that for this app.
26 people found this review helpful
Société Générale
September 14, 2022
Hello, could you please tell us more about the difficulties encountered ? Do you encounter problem at the enrollment process or at the payment ? Best regards
A Google user
Worked great at first, and for a time it helped getting over the fact that French banks have yet to adopt Google Pay, which was growing increasingly frustrating. Then Android 10 arrived (which was great), and it broke the app ("Application Bloquée") because Société Générale had not anticipated the update. The best part? I wrote to customer support, and they confirmed that they were aware of the issue, but that a fix could not be expected before the end of the year. So no anticipation, and no intention of implementing a quick fix - exactly what you want from a banking app! French banks, if you can't handle prompt software and customer support, just drop the project entirely and allow us to use Google Pay. In the meantime, I recommend to stay away from the app altogether. Even if they fix it, you want much faster software updates in case a serious exploit is discovered in the app.
49 people found this review helpful
Société Générale
October 10, 2019
Hello, the last bêta build of Android 10 changed the way NFC payments is dealt. We're working toward making Paylib sans contact Société Général compatible with Android 10, it will unfortunately take a few more weeks as it requires a new security auditing. Sorry for the inconvenience
Json Lines (Jo)
It works ! I was sceptical facing the numerous negative comments, and it took me like a whole day to get it working (I couldn't register my card for some reason). So you can imagine my surprise when my first paymemt succeeded smoothly, offline on top of that. So it works and pretty fine until now, developers should work on the first login to make the app more reassuring. Also there should be a code option to replace fingerprit which I know won't work when my fingers are wet for instance.
3 people found this review helpful
Société Générale
August 18, 2023
Bonjour, nous vous remercions pour votre message et pour vos suggestions d'amélioration. Nous vous souhaitons une bonne journée.