
Jon Musselwhite (Flipping Binary)
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It just gets worse. I was able to set the speed of my F63 in app when it was new. Eventually, that stopped working. This is dangerous because now I have to reach around my laptop tray to adjust the speed. I can still start the workout, set the incline, and abruptly stop the workout. I just can't gradually adjust the speed. A simple confirmation on the treadmill by pressing a button every session on the treadmill would eliminate safety concerns. Also, the Health Connect link does not work.
3 people found this review helpful
Dyaco International Inc
November 13, 2024
Thanks for your feedback, Health Connect problem has been fixed in the new version.

Cass A
Just got my treadmill a few weeks ago and this app is terrible. My app is set to auto-sync, but I have to open the app and re-sync it to my machine EVERY time I want to use it, and even then there's a ~50% chance it doesn't record my workout; my machine shows 11 workouts and my app shows 6. Syncing does not update the workouts displayed in the app. Useless.
1 person found this review helpful

Darren Frankel
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Update: Telling me to read the FAQ isn't helpful. Especially when it doesn't address your bugs. Removing a star for terrible customer service. I can't recommend Sole. The app says it's paired but isn't for some reason, and repeatedly asks to switch when you click on the paired unit. And the speed buttons on the arm stopped working after only about a year.
1 person found this review helpful
Dyaco International Inc
June 15, 2026
Thank you for your feedback, and we apologize for the inconvenience.
Sorry for the trouble. The stat display issue has been resolved in the latest version. Please update your app. If you still need help, contact us at digital_service@dyaco.com. Thank you!