SonderMind

Sondermind, Inc.

About this app

Your mental health support — between sessions and beyond.

 SonderMind brings therapy, psychiatry, and daily self-care tools together in one app. Whether you're
 actively in therapy or just starting your mental health journey, the app works for you every day.

 Always-on support

 Meet Sonder, an AI companion available 24/7 to help you reflect, process, and feel supported between
 sessions. HIPAA-compliant, encrypted, and secure. Available for users 18+ (not available in Illinois).

 A full toolkit for your wellbeing

 - Guided breathing exercises and meditations
 - Brain training and cognitive exercises
 - Goal setting and progress tracking
 - Daily journaling and session prep
 - Personalized wellness library: articles, resources, and more

 When you're ready for therapy or psychiatry

 Get matched with a licensed provider within 48 hours and schedule your first appointment within a week —
  no waitlists. Clients see results in less than 6 sessions. We handle billing and work directly with
 most major insurance plans, including HSA, FSA, EAP, Medicare, Medicare Advantage, and TRICARE West.
 Affordable self-pay rates available. Not currently in-network with Medicaid, TRICARE East, or ChampVA.

 After each session, AI-generated takeaways help you stay connected to your progress between
 appointments.

 Available for ages 6 and up, in all 50 states.

 Therapy, psychiatry, and self-care tools available nationwide.

Ratings and reviews

It is quite unfortunate how bad their interface is on their app. They do not make it simple to submit tickets. What should be a few simple clicks then has you explaining why you aren't using some boxes provided because you actually don't need the boxes for what you're needing a ticket for but they force you to type in them anyway.

It has a range of therapists, but their key words and filters did not really help me find someone with experience in my area. It feels like trial and error in finding a good therapist. Another issue is billing when they misbill to the wrong part of insurance, they will not put hold on your upcoming payment, they will not respond to any contact requests, and their customer service phone never picks up, only voicemail without response. Highly would not recommend until these are fixed.

Honestly the app works just fine and isn't too hard to navigate. BUT sondermind's financial policy isn't very good. As soon as they get confirmation from your insurance to bill you, everything is owed within 72 of the post date with no option for a payment plan. They billed me for 4 sessions across a 2 month span which all automatically charge with not even a week apart from each payment. Reached out to customer service and never got a response back.