SonderMind

Sondermind, Inc.

About this app

Your mental health support — between sessions and beyond.

 SonderMind brings therapy, psychiatry, and daily self-care tools together in one app. Whether you're
 actively in therapy or just starting your mental health journey, the app works for you every day.

 Always-on support

 Meet Sonder, an AI companion available 24/7 to help you reflect, process, and feel supported between
 sessions. HIPAA-compliant, encrypted, and secure. Available for users 18+ (not available in Illinois).

 A full toolkit for your wellbeing

 - Guided breathing exercises and meditations
 - Brain training and cognitive exercises
 - Goal setting and progress tracking
 - Daily journaling and session prep
 - Personalized wellness library: articles, resources, and more

 When you're ready for therapy or psychiatry

 Get matched with a licensed provider within 48 hours and schedule your first appointment within a week —
  no waitlists. Clients see results in less than 6 sessions. We handle billing and work directly with
 most major insurance plans, including HSA, FSA, EAP, Medicare, Medicare Advantage, and TRICARE West.
 Affordable self-pay rates available. Not currently in-network with Medicaid, TRICARE East, or ChampVA.

 After each session, AI-generated takeaways help you stay connected to your progress between
 appointments.

 Available for ages 6 and up, in all 50 states.

 Therapy, psychiatry, and self-care tools available nationwide.

Ratings and reviews

The app no longer works. I can't attend sessions, communicate with my Doc, nothing. It won't even open. There seemed to be a new app I happened to see. So, I installed it and THAT one doesn't work either. So now I'm at risk of losing my prescriptions because I can't speak to anyone to renew them. I don't suppose anyone is working on fixing the myriad of issues this app has always had to begin with, let alone the actual ability to sign in and use the app.

I've seen a therapist with sondermind for the past six months. My biggest frustration and reason why I'm cancelling and won't use them again is customer support. There's no phone number on their website but there is one that pops up on Google. They've only answered twice in the 20+ times I've called. I leave a message and never has anyone gotten back to me. If you have a billing issue, good luck: you've just been robbed.

It is quite unfortunate how bad their interface is on their app. They do not make it simple to submit tickets. What should be a few simple clicks then has you explaining why you aren't using some boxes provided because you actually don't need the boxes for what you're needing a ticket for but they force you to type in them anyway.