SonderMind

Sondermind, Inc.

About this app

SonderMind provides mental health care, personalized for you. Available for all ages and most mental health needs. Choose to use your insurance for therapy or psychiatry in states where SonderMind is available, and meet online or in person within a week.

Therapy is available in Arizona, Colorado, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, Ohio, Texas, Vermont, Virginia, and Washington, D.C. Psychiatry is currently available in Colorado, Georgia, and Ohio.

This version of the app only works for existing SonderMind clients who have a registered email and password.

HOW DOES SONDERMIND WORK?

Log in to SonderMind.com to share your preferences for care, and we’ll match you with one of our licensed providers in your state. Then, you can use the app to connect with your therapist, attend video sessions, track your progress, and more.

IS SONDERMIND COVERED BY INSURANCE?

Yes! SonderMind therapists are in-network with a variety of insurance plans in your state. We also offer affordable self-pay rates. No waitlists. No subscriptions. No directories. Get in-network and affordable care without the hassles.

IS SONDERMIND SECURE?

Your safety and security are a top priority. ​​Our HIPAA-compliant, encrypted software keeps your personal data and protected health information secure. We follow national standards for security and privacy for all clients and clinicians. SonderMind Video Telehealth sessions are never recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

Ratings and reviews

It is quite unfortunate how bad their interface is on their app. They do not make it simple to submit tickets. What should be a few simple clicks then has you explaining why you aren't using some boxes provided because you actually don't need the boxes for what you're needing a ticket for but they force you to type in them anyway.

It has a range of therapists, but their key words and filters did not really help me find someone with experience in my area. It feels like trial and error in finding a good therapist. Another issue is billing when they misbill to the wrong part of insurance, they will not put hold on your upcoming payment, they will not respond to any contact requests, and their customer service phone never picks up, only voicemail without response. Highly would not recommend until these are fixed.

Honestly the app works just fine and isn't too hard to navigate. BUT sondermind's financial policy isn't very good. As soon as they get confirmation from your insurance to bill you, everything is owed within 72 of the post date with no option for a payment plan. They billed me for 4 sessions across a 2 month span which all automatically charge with not even a week apart from each payment. Reached out to customer service and never got a response back.