Sonetel

Sonetel

About this app

Join over 20,000 businesses across 170 countries that trust Sonetel for a professional phone presence—whether you need a local number in the US/Canada or beyond. Make calls showing your Sonetel number, forward incoming calls to your mobile, and power up your communication with AI-driven summaries, transcripts, and voicemail insights.

Key Features
• Local Business Number – Present a professional identity with a number in your city or any of 80 countries.
• Make Calls with Your Sonetel Number – Show a consistent caller ID to customers for a polished, unified brand image.
• Call Forwarding – Never miss a call by forwarding it to your mobile or landline wherever you are.
• AI Call Summaries & Transcripts – Stay organized by automatically capturing key points of every call.
• Call Analysis – Get instant feedback on call effectiveness and tips for better engagement.
• Follow-Up Email Drafts – Save time and reduce misunderstandings with AI-generated summaries of agreements and next steps.
• AI Voicemail Summaries – Receive concise, actionable overviews of voicemail messages, including the caller’s mood.
• Voice Response (IVR) – Greet callers with a professional menu—e.g., “Press 1 for Sales…”—and direct them effectively.

Download Sonetel and take your business communications to the next level. Learn more at sonetel.com.

Ratings and reviews

I mostly use the Android app. My settings are to display language as Swedish, however there's a significant mix of Swenglish and English in the app. Localization could be better. I have set my account to automatically refill when it goes below a certain amount, but it does not. I get a notification, but the transaction is not done automatically. When I want to review the call history to go over my costs and numbers that contacted me, this history log is nowhere to be found.

I've been using Sonetel for a while now to provide a way for EU customers to contact us using a local number (the business is based in the U.S.). It works well, is priced right (with a pay-as-you-use option available as well as monthly packages), and is pretty easy to set up and use. Be aware that some of the advanced features (custom voice ail message, etc.) are only available on the monthly plans.

I have used Sonetel for at least 10 years. They have been a solid option for me, calls forward without problems, sms reaches my email. Prices are very reasonable, cheap DIDs, a great web interface that is simple and clean. You need to know there are limitations and what it is you are buying. If you're looking for a forwardable number that you can answer and receive voicemails and texts, it's great, it really is. If you need more advanced features like direct outward dialing, it isn't that.

What’s new

Thank you for using Sonetel. This version includes:
* Call log status update fixes
* Few minor issues and stability fixes