Sonetel

4.1
1.24K reviews
100K+
Downloads
Content rating
Everyone
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About this app

A free app and service that helps small businesses increase sales and save time.

The app allows you and your team members to answer questions from customers and prospects while on the go.

The service includes a free chat function for your web site and integrations with your Facebook page - to ensure that all customer questions can be handled in one place.

Suggested answers - based on your historic conversations and data from your web site - can be forwarded to the customer with a click, which saves time.

Free internal team communication is included with chat and calls.

You can also make regular international business calls (add on service), have conference calls or get a free phone number for your business - all in one app.
Updated on
Feb 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
1.23K reviews
Dmitri Korobov
January 7, 2022
So far a big disappointment. Could not sign up for service. Took several days of working with support to get an account activated. Now,I am trying to make call. App is super unintuitive. Finding a place where to dial a number is next to impossible. To this point I keep running into an issue of 'no available contacts with thisnumbet'. I have no idea what this means but I am unable to place any calls. Tried dialing with country code with + and country code. No dice. So far useless.
14 people found this review helpful
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Sonetel
January 10, 2022
Hi Dmitri, we apologize for the difficulties you have experienced while registering with us. For the issue related to making calls, we might be able to provide a quick workaround until we fix the issue. Please contact us from your registered email address by writing to 'support@sonetel.com' and we will be happy to help you further.
Paul Qiu
February 6, 2021
The App is worse than 5 years ago. I can't find where to set forwarding number. None of the five buttons at the bottom works. The most important function is hidden in nowhere. And it keeps saying lost connection. My connection is good for all other apps. I am able to have video conferences with Zoom. It's definitely a bug. When I tried the service, there is a annoying announcement. After the first call, I bought the number. Then the service is totally blocked, because of ID verification pending.
12 people found this review helpful
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Sonetel
February 8, 2021
The forwarding number can be configured in the user's profile section in the web app. Could you please specify which important function is hidden? Kindly reply to our email and we will look into the 'lost connection' issue. We are available from Monday to Friday 10:30 AM to 7:30 PM UTC, so your details were verified today.
Sameer Patil
April 29, 2023
App is very unstable. Contact names suddenly get lost and just numbers are displayed. Outgoing call fails despite balance in account. Its random, sometimes work, sometimes doesnt. Not a reliable soultion when you want to make outgoing call. Update: Giving three stars for atleast incoming calls are working. That's because incoming is not through app, its directly to the configured forwarding number. App still has issues, hoping that development team can rectify issues in android app.
2 people found this review helpful
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Sonetel
April 26, 2023
Hi Sameer, we regret the inconvenience caused. We understand that our app had some performance issues, and we made several improvements in our latest update to fix them. To help us understand the problem in detail, please share your contact details at support@sonetel.com. We would be more than happy to assist you.

What's new

Thank you for using Sonetel. This version includes:
* Improved memory management
* Minor stability fixes and performance enhancements

App support