
Jennifer Nelson
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This is very hit or miss. When you can login, it's just fine...good outage alerts, easy payment, etc. But it constantly logs me out. So, I use my fingerprint to login. Great, right? No. Says session expired, though there was no session to expire. So I close it, try to login, and guess what? Fingerprint no longer an option. I have to dig up my password and reset biometric login basically every other time I use it. Really frustrating.
2 people found this review helpful
Georgia Power Company
May 13, 2026
We are sorry to hear that you are experiencing issues with our app. I have passed your feedback along to our app team to investigate.

Carrie K.
Everytime I go to pay on the app the "continue" button remains greyed out and doesn't allow me to proceed even after confirming payment type, email, and phone information to send confirmation of payment. I would love for this all to be more friendly for Android users. I think it's a great concept to be able to utilize it for payment but sadly, unable to do so.
42 people found this review helpful

Ci Wa
Once again you randomly change things without explanation. Took multiple attempts to get in because you forced expired my password without warning. Took forever to realize I needed to create a new pw not that I was putting in an incorrect one. All things change, when they do its helpful to let people know so they aren't wasting time trying to do something that should take 30 seconds & it end up taking 30 mins.
87 people found this review helpful