tamata
I can remember being able to use this app a few months ago. Today I went to Spencer's to get my free shirt. The app wouldn't open, even after uninstalling and reinstalling. It just says "Invalid Grant. Username or Password is incorrect" and the screen goes white. I thought it might have had to do with the service or wifi, but even hours later in my house with good wi-fi it is not working. Incredibly frustrating
16 people found this review helpful
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at guestservices@spencersonline.com.
nicole Carl
Every time I try to use the app. It pops up to accept the new term and policy.. I slide the button over to accept and it does nothing.. there is not another but to accept the terms or anything.. inhave Uninstalled and reinstalled and still the same thing.. i have an order that only half was shipped and I can't get to my info to even try to figure the missing part of my package out... the punch cards were done away with because they are now on your account... but the bugs are not being fixed...
16 people found this review helpful
We'll look into this issue for you. Please send us a note at guestservices@spencersonline.com so that we can follow up.
Sox Shanor
I got this a little bit ago. It worked the first couple of days but now anytime i try to open it i get an error for a wrong username or password and the screen turns white then nothing happens. Ive tried to delete and put the app back on, ive tried to update it, as well as waiting for 10 minutes for the app to load however nothing happens. I was super excited for the app also, i hope they fix it soon.
22 people found this review helpful
Thank you for bringing this to our attention. We will alert our team of this issue.