Get remote support of your mobile device from any computer (Windows, Mac, Linux, Chromebook) with Splashtop On-Demand Support (SOS) account. User can real-time screen share to remote technician. Technician will be able to share clicking pointer remotely to help guide the user. Session connection is encrypted using 256-bit AES / TLS .
For selective Android devices (i.e. Samsung, Lenovo, LG), remote control is possible, enabling remote technician to control your mobile device.
This app requires Device Admin permission to enable remote control of Samsung devices.
1. Download and launch SOS app on your mobile device
2. Share the session ID to your remote technician who has Splashtop On-Demand Support (SOS) account