SQUARE ENIX Software Token

- January 13, 2016

Everyone

Entertainment

( 5,385)

Top Developer

SQUARE ENIX Software Token- screenshot thumbnail

Description

The SQUARE ENIX Software Token is an application designed to strengthen the security of user accounts for playing online games by generating and requiring One-Time Passwords when logging in.

- What are One-Time Passwords?
　http://www.square-enix.com/na/account/otp/

- A Square Enix account is required to use this application
(* You must also have purchased either FINAL FANTASY XI or FINAL FANTASY XIV and registered the accompanying registration codes to your account)

- Getting a Square Enix account
　https://secure.square-enix.com/account/app/svc/register/

To register this application to an account, you will first need to log in to the Square Enix account management system and follow the instructions on the "One-Time Password" page.

- Square Enix account management system
　http://account.square-enix.com/

- Square Enix Software Token support center
　http://support.na.square-enix.com/faq.php?c=68&q=&id=496&la=1

- Privacy Policy
　http://na.square-enix.com/privacypolicy

Reviews

4.0

5,385 total

5 3,215

4 781

3 376

2 168

1 845

Heather Kantner

Reset after months of no issues Worked during the early morning, went to work, came home didnt work anymore. Getting in touch with SE and taking this off for good. Out of all games with a 2 set this is the only one that i know of that their unlink is hidden on a site where you need 2 step to get into. Even wildstar if you lose 2 step they have another way via email to get it off and theirs isnt even really theirs. They use google

Shane Musser

It used to work fine, but now after a couple logins it just resets the configuration and I can't use it. The worst part is you can only remove the OTP protection every 24 hours so now I have to wait a whole day just to play the game. This is ridiculous.

Kyle Russell

Great, but.... It does "break" sometimes, usually from updating. Simply save the Emergency Removal Password that you will receive when registering this to your account and then it really is no big deal. For early characters the free Aetheryte destination (if used right) can really save some money :-P

Dave Kokandy

Reset configuration after less than 24 hours The app worked for about 3 logins. After less than a day, the app forgot its configuration, so now I'm locked out. The app also never gave me an emergency code that is required for its removal. Apparently there is some deep dark corner of the SQEX website you have to get that at, which they email you in a "confirmation" email. I would suggest SQEX include that code in the app registration process or labeling the email "action required" so users don't ignore it (thinking it's just a confirmation).

Zachariah Van Tongeren

Reset Used to love app because I thought it worked perfectly. Never had a problem on my Droid X2. Didn't have a problem for the longest time on my HTC One M7. Didn't even know the app could error; till it decided to reset on me on Friday night. No customer service, no help till Monday. Locked out of FFXIV, Mogstation, SE Account Management, Lodestone and anything else that requires one time password. Not happy about it, not at all. Giving 2 stars instead of one because it DID work like a charm for a long time.

Kyler Nelson

Keeps resetting I love having the extra security on my account but this app is the worst. It resets on an almost weekly basis and then you have to jump through SE's hoops to remove it from your account (and then add it again). I've used plenty of other apps like this one and they've never reset on me like this one does.

User reviews

Heather Kantner April 20, 2016

Shane Musser June 13, 2016

Kyle Russell September 9, 2016

Dave Kokandy February 2, 2016

Zachariah Van Tongeren March 20, 2016

Kyler Nelson March 1, 2016

Kirsi Kurokami March 13, 2016

Worked great for about 3 days then unregistered itself from my account, and cant contact square support because they require you to be logged in... which I CANT DO BECAUSE THE TOKEN UNREGISTERED ITSELF. So Im screwed now I guess..

Nick Zitzmann February 9, 2016

It's great when it works. But it appears to be programmed to reset itself every time my mobile carrier changes. Since I'm using Project Fi, that means it resets itself frequently as my phone hops between Sprint and T-Mobile's services, which makes this app unstable, forcing me to use the emergency reset password frequently. Please fix this! My phone should be able to switch carriers without resetting my token.

Daniel Wilson March 27, 2016

Just no The app has repeatedly lost my information and never is ready for Android updates which also means it loses your information for some reason. Which the competition is never failed me once in the many years I've used it. It's also a very ugly app. The free teleport location isn't worth the trouble.

Tebula January 31, 2016

Can't reinstall without emergency key If you upgraded your smartphone, replace/had replaced it, or reformat/ reformatted for whatever reason; there is no way of gaining your game account if you do not have the emergency key... I have seen other token apps that just ask you for your mobile security key upon installing. Another has a button option for entering serial key and restore code; and you get a chance to screenshot it. This one doesn't give such options to regain access Just the registration page.

Elvis Rodriguez February 21, 2016

Too much hastle My phone got damaged, so i lost the app and the removal password. Its the weekend and square only answers phones monday thru friday 9-6 while im at work, so don't expect customer support when you have an issue.

Josh avery March 14, 2016

Using on HTC M8. So much nicer than the Dinky little Keychain Token. Deactivated that Token and my Mog Satchel is still available ^^. Realy don't know why so many people are having trouble. This app is realy nice been using it for a month now.

Jon Faerber January 18, 2016

Buggy The update last week broke the authenticator. I wish these companies would support open standards so could do everything in Google authenticator rather than needing a square specific one.

Les Peabody April 30, 2016

Garbage app, don't use it. It will reset the token on you within days, and then you need to login again to use it, but you can't because you need... the token. Square Enix should pull it from the store and fix it. Use the iOS version or get a physical hardware key, they are reliable. This one is garbage.

Joseph Langford March 6, 2016

I recently upgraded from the Note 3 to a Nexus 6P. It has been a few weeks since I got the new phone, and this app keeps resetting. I do have the emergency removal password, but I had to remove the software token yesterday and I can't remove it again until 24 hours has passed. I am locked out of FF XIV until the 24 hours elapses and I can remove the password. This app was great until I got the new phone. Update: As I read through some of the other reviews it appears others with Project Fi are having the same issue. I just switched to Project Fi, which is why I have the Nexus 6P.

Joshua Jamison March 3, 2016

Still broken. Still worthless. Resets and loses token constantly (forcing emergency removal). Practically worthless. Might as well use physical token or an iOS device app if you want a reliable token.

erik mulkey September 24, 2016

I was using it for the longest time and it was fantastic. After switching it over to a new phone it resets about every other day. I've been dealing with this now for roughly a week and a half and am just tired of this app. I keep having to use the emergency removal from the account, hook it back up, and repeat the process in two days. Not fun at all, this app is not worth it until they can fix this issue.

Anthony Tackett February 2, 2016

Get the hardware token if you want MFA. The app un-registers itself daily and I mean daily literally. This means I have to contact support to fix since you can only emergency remove a token once every 24 hours. Enormous waste of time. P.S. I am using a Nexus 6.

Shannon M May 6, 2016

Works perfectly Just wanted to add a voice to those who have never had this app "randomly reset" on them as is shown in many other reviews. I've never had to fiddle with this. It just plain works.

Javis Dillon February 2, 2016

Won't work on marshmallow Resets daily and asks to be re-registered which is painful to do everyday and if you loose your emergency key good luck in having it resolved quickly. Nexus 5X user.

Blake Smith September 19, 2016

MAKE SURE YOU HAVE YOUR EMERGENCY REMOVAL CODE This app has asked for permission for phone id and network access. I imagine the ID is to generate a unique serial number and the network access is so it can update time. Both of these I can see as useful for one time password generation. My problem is that this app dumps the initialization data seemingly everytime I close it. I speculate the problem arises because it fails to store initialization data aside from initializing to memory and calling it good, until it's unloaded from memory.

February 18, 2016

App Constantly Resets Until the resetting issue is fixed, I can't recommend using this app. Having to constantly remove the key from your account is a hassle, particularly if you don't have your emergency password.

Stuart Murphy January 28, 2016

Chicken and the egg I'm trying to set this up so I can get a "one time password" code generated and it is asking me use my "one time passord" to log in. Erm......

Tara Smith September 22, 2016

Square... Fix your stuff. As so many others, Project Fi being a carrier is a valid thing. I shouldn't need to stay in the same network just so you don't reset my access... Most especially if I'm using my WiFi to access the app! Be a bit less idiotic about it and just link it to the hardware only if your programmers aren't able took stay on top of it. Thanks.

sean slade January 23, 2016

Sucks I deleted the app by mistake and i dont have removal password so im locked out of my account and i keep emailing square but no reply yet

Joel Newman May 9, 2016

Reset connection in less than 5 minutes. Linked account, used it once and it reset after reopening the first time. Unlinked twice and it did it both times. Want a refund for the 3 month sub I wasted my money on.

Karen Wood July 25, 2016

Doesn't work with Project fi Worked for a long time with no problems. I switched to project fi and it keeps resetting so I have to remove my one time password.

Geoff Oehme February 4, 2016

Like the added security of the one time password but the application does not stay linked to my account. Resetting requires emergency password (reset twice in the course of 24 hours)...

Sean Motto February 11, 2016

Incompatible with Project Fi Also, Project Fi. It resets whenever I go to work. Going to have to switch it to my Wi-Fi tablet...

Thomas Murphy March 1, 2016

I have to register it once a day. Once a day I have to remove it from my account and register it again. Don't lose that emergency removal password or you're going to be out of luck. On the bright side I've gotten the process down to about 5 min.

Brandon Jones February 8, 2016

Really! Reset after 24 hours and now I'm stuck dealing with square-enix customer support before I can play again

Darrell Box September 25, 2016

Loses token info after just a few days Make sure that you have your emergency code available to remove the token. In one month this app has lost its config more than 4 times. SQUARE SHOULD REMOVE THIS APP FROM THE MARKET UNTIL IT CAN BE FIXED

Lokixak July 13, 2016

I recently had to factory reset my phone. I didn't have the emergency recovery password for the token (which IMO should be sent via email when you set it up and not locked behind your account, but, oh well) so I lost access to my account. All it took however was about 5 mins over chat providing some basic personal info to recover access to the SE account. It worked as intended for 2 years too, so I am giving it a 5 for good support and working as intended.

Kenda Post July 29, 2016

This worked fine on my iphone, but when I switched to Android the app will work for a couple of logins and then just spontaneously deregister. I contacted their support and was basically told "yeah it does that, you can buy the security token from us if you want something that works".

Ronnie Melton August 14, 2016

Resets Nexus 6p. Worked fine for months on S4. On new phone it's reset it's info two times in two days. Edit- Apparently it loses its info each time it detects a carrier change. Project Fi uses 3 carriers. So it does this each time I go out. No other token I have does this. Fix it.

Ian Brandeberry August 30, 2016

Resets itself after a few days, and then it takes days to get it removed from your account. Awesome =/

Scott L Howe April 6, 2016

Worthless The app unregisters itself from my phone in less than 24 hours. I finally had to remove the password protection from my account altogether. Worked for years and then all of a sudden this started happening daily.

Taylor Mantzke May 28, 2016

Broken App forgot config, have to reregister app to get token. Have to have token to log into account. Have to log into account to reregister token. Hopefully support can sort me out but this is ridiculous enough for me to cancel my subscription, if there's actually a way to do that without the ability to log in.

Scott Sant August 23, 2016

I've had the app for two days, and it's already unregistered itself twice. I have to wait another 12 hours before I can do the emergency removal yet again. Going back to the key fob as soon as I can remove this app. Like others, I'm on Project Fi.

Phillip Melvin April 18, 2016

Token unregistered after closing out and reopening Was relieved to find that I wasn't the only person with this issue but a little upset that Square has done nothing to fix ( and from what I saw nothing to acknowledge) the issue. I also didn't receive the emergency pw to remove the token. I'll get in touch with them tomorrow and get it removed and leave it off this time.

What's New

- Application behavior won't be changed.

Additional information

Updated

January 13, 2016

Size

3.4M

Installs

500,000 - 1,000,000

Current Version

1.2.0

Requires Android

2.3.3 and up

Content Rating

Everyone

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Permissions

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Offered By

SQUARE ENIX Co.,Ltd.

Developer

Visit website Email Android_support@square-enix.com

東京都新宿区新宿6-27-30 6-27-30 Shinjuku, Shinjuku-ku, Tokyo 160-8430, Japan

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