Starlink

Space Exploration Technologies Corp.

About this app

Starlink delivers high-speed Internet almost anywhere on Earth.

The Starlink app is here to help you:

• Identify the install location that will ensure the best quality of service
• Check for obstructions that can interfere with service
• Setup your Starlink hardware
• Verify your WiFi connection
• Receive alerts for service issues
• Access your connectivity statistics
• Identify devices connected to your network
• Troubleshoot connectivity issues
• Contact support

Ratings and reviews

Customer Support is an automated system and won't connect you to a live representative. It only schedules for a callback when THEY are available. Could be 10 min, or 7 hours, sometimes not at all. People call when they have the time, and waiting on a callback from a 24/7 company is very hard. I have requested someone call me 4x over the past 3 days. Today was the only time they called and I was in a meeting. Still waiting to find out why I have no internet, but they took payment 6 days ago.

I have one comment that is your system doesn't help older citizens to easily go through it. ex: I got bounced from the App to Website to entered my payment card that you already have in the system. To be frank my bank thought there maybe a problem with some purchases. Bank put hold on my Visa Card and I wasn't informed for a couple days later. When I found out your system entered several times for payment. So I tried to called and notified your Customet Service that I needed to notifying Billing

Everything about this app appears very highly polished. It works exceptionally well at everything. The one thing I do wish they could add is notifications when your connection slows down significantly. This is totally a me problem but I was experiencing buffering and slow connection issues in parts of my home but I know it was more of an installation issue. It would have been a much faster process to fix the connection issues if the app would have let me know some of the nodes had poor signal.

What’s new

Bug fixes and improvements.