Starlink

Space Exploration Technologies Corp.

About this app

Starlink delivers high-speed Internet almost anywhere on Earth.

The Starlink app is here to help you:

• Identify the install location that will ensure the best quality of service
• Check for obstructions that can interfere with service
• Setup your Starlink hardware
• Verify your WiFi connection
• Receive alerts for service issues
• Access your connectivity statistics
• Identify devices connected to your network
• Troubleshoot connectivity issues
• Contact support

Ratings and reviews

Customer Support is an automated system and won't connect you to a live representative. It only schedules for a callback when THEY are available. Could be 10 min, or 7 hours, sometimes not at all. People call when they have the time, and waiting on a callback from a 24/7 company is very hard. I have requested someone call me 4x over the past 3 days. Today was the only time they called and I was in a meeting. Still waiting to find out why I have no internet, but they took payment 6 days ago.

I have one comment that is your system doesn't help older citizens to easily go through it. ex: I got bounced from the App to Website to entered my payment card that you already have in the system. To be frank my bank thought there maybe a problem with some purchases. Bank put hold on my Visa Card and I wasn't informed for a couple days later. When I found out your system entered several times for payment. So I tried to called and notified your Customet Service that I needed to notifying Billing

Coming from Centrylink to Starlink, and I'm over the moon with it. the service is fantastic, and the app is so nice, easy to work with and I have full control of my internet settings without having to flip the router over and find the login and be directed to a website to do everything. 11/10 Wish this service existed 10 years ago when I was traveling the world.

What’s new

Bug fixes and improvements.