
Bev De Lorenzo
They give various payment options. Once order placed and paid. The payment shows pending in banking app. This is normal and can take days. Yet I get an urgent message to pay within 2 hours as they haven't received my payment. They then cancel your order if don't pay. Why would I? As it would just be another pending payment.... So my money is still pending a week later from a Spascan payment and my order was cancelled. How can a company survive like this?
4 people found this review helpful

Daniel Junior
Once ordered a pair of sneakers, which were listed as low stock. After not receiving the delivery, I asked for a refund or credit to my account and they mentioned they had already done so, which they didn't. when escalated, they asked for bank statements, which I provided and clearly showed they did not refund me. The customer service is really poor. Consider ordering as gambling. You may get your package you might not, if you don't, sorry no money back guaranteed.
6 people found this review helpful

Luke Schroder
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superbalist, please sort your app out. so many bugs. I need to constantly restart the app because of a "something went wrong" error message popping up. the app fails to launch/open probably 50% of the time.
Thank you for bringing this disappointing experience to our attention. To allow our development team to investigate and resolve the issue you faced, please share a screen recording or screenshot of the problem by emailing it to appteam@superbalist.com.