Swapfiets

Swapfiets1

About this app

Swapfiets is the world’s first B Corp certified bike subscription. For a fixed monthly fee, we hand you your own high-quality bike. All check-ups and repairs are included. Bike issue? Come to the store or let us come to you. We will fix it in 10 minutes at the store or hand you another bike!

Download the app and stay in charge of your ride.

• Easily book appointments
• View your invoices
• Refer your friends

Ratings and reviews

Critical failure in the notification system. I had two scheduled repair appointments cancelled by the service team, and the app failed to send a single push notification (enabled on my phone), email, or SMS to alert me. I only found out by manually checking the app after the windows had already been missed or changed. For a service that charges members for missed appointments, the lack of a reliable alert system for company-side cancellations is unacceptable.

I've used Swapfiets for ~2 years. If the bike works great, everything is good. I work 18 km away from home with no train connection, only busses. If my bike brakes, I cannot take the bike back home with the GVB. SWAPFIETS has to take it, as advertised. Both times the appointments were canceled. I wss charged 20 E for the second one, because I didn't pick the call two hours before the appointment's time. I am on my 4th bike in two months, due to different electric and mechanical total failures.

Terrible experience 1. For the test drive they give you a new bicycle. But then you get a used one, poorly maintained, with weak brakes and making a lot of different noises 2. They charged 59 euros. And now they show me notification about the unpaid invoice. But when I try to pay it I get "Invoice can't be paid right now". And I have no idea how to manage it. I changed the payment method, but still get the same message. My only wish now is to stop the subscription and forget about Swapfiets

What’s new

We've expanded the repair options so you can be more specific about what needs fixing. And as always, we've made a few improvements along the way.