Swapfiets

Swapfiets

About this app

Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.

Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.

Ratings and reviews

App is ok. It does what it's made for (plan swaps). But. The experience was a bit frustrating. Select location, select time. Shift location a little bit. New time gets automatically selected, every time. Also, I wanted to plan my swap at home. I know my address, you know my address, why make me go through the horrible experience of trying to get the little pin at exactly the right location, only to see a wrong address on the confirmation page?

Had a flat tire and tried to solve it over the app as indicated. Impossible to plan an appointment at my location because the choice simply doesn't "lock-in". I just moved around on the map without anything happening. Had to use the chat function to contact and even there the chat content disappeared. Not a nice user experience for a company that bases it's entire concept on an app!

The App just takes up space on my phone. It used to work a little bit, but now it's just a blank screen that crashes when clicking one of the two buttons. Actually, only one of the buttons 'work,' so it crashes after using the store locator button. I'm not sure why I have it on my phone still. I guess I'm holding on to a semblance of hope. The company itself is great, just wish the app was functional.

What's new

In this release, the address input for making an appointment has been improved.