My Swisscom

Swisscom (Switzerland) Ltd

About this app

Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.

• Adjust subscriptions and check invoices at any time:
  
  Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.
  


• Support without waiting:
  
  With our digital assistant Sam and Smart Support, you get help 24/7.
  


• Set up products as required:
  
  Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.
  


• Change subscriptions:
  
  Order products and modify subscriptions according to your needs.
  


• Stay informed:
  
  See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.
  


• Swisscom Benefits loyalty programme:
  
  Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.
  

The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app

Ratings and reviews

Not able to log in. Every time I try, I get the error: “Your connection is not private” because the login redirect uses HTTP instead of HTTPS. It’s so frustrating that Swisscom sells premium services in-store, but can’t even provide a secure and simple login experience in the app. On top of that, the services are very expensive. Very disappointed. Not at the expected level of services.

Absolute garbage, this should receive negative stars. I can't belive I have to pay for this. Clunky to use. TV box 5 is the worst offender, buggy, unresponsive, sluggish. Absolutely infuriating. Complicated, terrible UI, can't turn off background sound, you spend hours to try to figure how to connect and properly function with a high end av system. It still throttles dB output. It's a throw away. Buy an apple TV instead, your nerves will thank you.

Swisscom Sign doesn't work. I go through the registration process and after the biometric document is scanned, it errors out. Moreover, if I restart the process it always asks me to choose the document type and it's stuck there. I need to clear the app data to be able to start the process from scratch only to end up in the same loop hole again. Did someone actually test this functionality?

What’s new

Various improvements and error corrections which will make the app more stable