My Swisscom

Swisscom (Switzerland) Ltd

About this app

Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.

• Adjust subscriptions and check invoices at any time:
  
  Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.
  


• Support without waiting:
  
  With our digital assistant Sam and Smart Support, you get help 24/7.
  


• Set up products as required:
  
  Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.
  


• Change subscriptions:
  
  Order products and modify subscriptions according to your needs.
  


• Stay informed:
  
  See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.
  


• Swisscom Benefits loyalty programme:
  
  Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.
  

The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app

Ratings and reviews

Not able to log in. Every time I try, I get the error: “Your connection is not private” because the login redirect uses HTTP instead of HTTPS. It’s so frustrating that Swisscom sells premium services in-store, but can’t even provide a secure and simple login experience in the app. On top of that, the services are very expensive. Very disappointed. Not at the expected level of services.

Absolute garbage, this should receive negative stars. I can't belive I have to pay for this. Clunky to use. TV box 5 is the worst offender, buggy, unresponsive, sluggish. Absolutely infuriating. Complicated, terrible UI, can't turn off background sound, you spend hours to try to figure how to connect and properly function with a high end av system. It still throttles dB output. It's a throw away. Buy an apple TV instead, your nerves will thank you.

very poor information architecture, very hard to find what you need

What’s new

Various improvements and error corrections which will make the app more stable