My Swisscom

Name: My Swisscom
Availability: InStock
Rating: 3.357142925262451 (20252 reviews)
Author: Swisscom (Switzerland) Ltd

Swisscom (Switzerland) Ltd

3.4

20.3K reviews

Everyone

1M+

Downloads

Everyone

Digital Purchases

Learn more

About this app

Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.

Adjust subscriptions and check invoices at any time:

Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.

Support without waiting:

With our digital assistant Sam and Smart Support, you get help 24/7.

Set up products as required:

Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.

Change subscriptions:

Order products and modify subscriptions according to your needs.

Stay informed:

See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.

Swisscom Benefits loyalty programme:

Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.

The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app

Updated on

Apr 3, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App activity, App info and performance, and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.4

19.4K reviews

Lăcrămioara Teslovan

February 23, 2026

Swisscom Sign doesn't work. I go through the registration process and after the biometric document is scanned, it errors out. Moreover, if I restart the process it always asks me to choose the document type and it's stuck there. I need to clear the app data to be able to start the process from scratch only to end up in the same loop hole again. Did someone actually test this functionality?

Swisscom (Switzerland) Ltd

February 26, 2026

Good morning Lăcrămioara Teslovan. Thank you very much for your review and feedback. A new software version has been available since yesterday. Please update the app, and if it still doesn’t work afterwards, contact our hotline by phone. I wish you a nice day. Kind regards Janine, Online Care Team.

InternetBox InternetBox

April 3, 2026

Does not function, does not open links properly, fails to set up, AI assistant utterly useless as expected

Swisscom (Switzerland) Ltd

April 7, 2026

Hello, thank you very much for your review and feedback. I’m sorry to hear that you’re not satisfied with our myAI. We will forward your input for quality improvement to the responsible department. I wish you a wonderful day. Kind regards, Gabriela Online Care Team

Sascha Meier

December 10, 2025

Adding my third review of this pathetic app. No, your "support" reply didn't help. Of course not. It's STILL impossible to log in when abroad. And yes, I've tried over and over, in FIVE different countries (France, Germany, Austria, Slovakia, Croatia), and logging in is NOT possible anywhere! No, I DO NOT use a VPN or any proxies. Just hire capable Android devs if you can't even figure this out... It's been months since this was reported, but no fix has been implemented yet. Unbelievable.

2 people found this review helpful

Swisscom (Switzerland) Ltd

December 16, 2025

Hello Sascha, thank you for your feedback! Sorry to hear the app isn’t working as it should. Please reach out to us at www.swisscom.ch/support or send us a private message on Facebook, Instagram, or X – we’ll be happy to help. Best regards, Gabriela Online Care Team.