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The app doesn't respond quite often. We used to get 3 extra GB anytime we would use the app to add credit to our phone number; that's not a thing anymore. We can't see promotional offers on the app; I think that would be more helpful rather then visiting the store physically. During system update or dealing with other technical issues, we can see the app is not working. It can happen with every app but I think the company should come up with some ideas to compensate the customer for the bad exp
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