
Faith K
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Very useless network and poor customer service. The first experience with your app after top up was okay but I'm not sure what happened later. I managed to make a call home, 2 minutes later I'm calling back to make a follow up and the call is giving errors. I've even called your number but was placed on hold for an hour twice at number one but nothing. Not even your customer service is responding. Had to let go of the balance left.
226 people found this review helpful
Talkcoms Limited
February 14, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@talkcoms.co.uk. Thank you.

Ceres Sustainability
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Used to be a good app, unfortunately nowadays the experience is not so great,the credit always tops up in dollars eventhough I need the pounds option. I also suspect the tariff cost has gone up but there's been no word from the team. Overall a good solid app when it works but don't expect customer service beyond what you'd get if you were anywhere within the Kenyan borders.
273 people found this review helpful
Talkcoms Limited
August 1, 2022
Dear Ceres, thank you for your comments and feedback. We would like to support you with this issue and so we’d appreciate it if you could write back to us at support@talkcoms.co.uk.

Benson Njoya.
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The app seemed alright when I first used it until the moment I recharged only to find the paybill has been updated and no efforts done to inform their customers, this issue was resolved and now I'm experiencing a technical problem while i dial any number in my contact list it doesn't go through and the provider talkcoms has an auto response to my end the subscribers number is busy. They need to work on their marketing and network provider as well for the convenience of their customers.
38 people found this review helpful
Talkcoms Limited
December 18, 2025
Dear Benson, We are sorry to hear about your experience and appreciate your feedback. We have implemented numerous improvements to the app and hope your experience has improved. Should you require any assistance, please contact our customer support team at support@talkcoms.co.uk