
Jiten Kumar
App needs lot of work. Android has a back button and gesture, the app doesn't respect that. If I do the back gesture, it always asks me if I want to log off and then the back arrow is on top of the page difficult to reach. To add frequent lags, something went wrong. They need to develop an app specifically optimized for android.
SecureLife App TataAIA Life Insurance Products
May 7, 2026
Dear Jiten Kumar, we apologize for inconvenience caused. We have made note of your concern and have shared the same with the concerned team. For further assistance and highlight your concern get in touch with us via 1 860 266 9966 or CUSTOMERPORTAL-SUPPORT@tataaia.com

Mahima Kataria
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Very poor service experience with Tata AIA. My wallet shows bonus amount but I am unable to withdraw my own money. The virtual card activation has been pending for over a week, and despite multiple followups, there is no resolution. Customer support is unhelpful and keeps giving irrelevant responses instead of fixing the issue. I have already escalated this matter to IRDAI as well. This is unacceptable. If the issue is not resolved immediately, I will continue to escalate this matter further
3 people found this review helpful
SecureLife App TataAIA Life Insurance Products
April 6, 2026
Dear Mahima Kataria, we apologize for the inconvenience caused to you. However, we would like to understand your issue in more detail. Therefore, please drop in your mobile number / policy number at customercare@tataaia.com or call us at 1 860 266 9966.

Greeshma K
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Horrible service. I have been following up with one issue for almost 2 years. Absolutely no response to emails and their calls never connect. Not even a single call back after writing multiple emails. Even Swiggy/Zomato issues refunds at lightening seed these days, I really don't understand how Tata ÀIA manages to provide such pathetic service. They are unable to resolve 1 technical glitch, horrible experience with each of their representatives.
9 people found this review helpful
SecureLife App TataAIA Life Insurance Products
March 16, 2026
Dear , we apologize for the inconvenience caused to you. However, we would like to understand your issue in more detail. Therefore, please drop in your mobile number / policy number at customercare@tataaia.com or call us at 1 860 266 9966.