3CX

3CX

About this app

With the 3CX App you can make and receive work calls, schedule conferences, video call and chat from anywhere. The 3CX App is truly your one-stop tool for working remotely - easily and efficiently.

Getting Started:
Once the app is downloaded, open it and:
1. Agree to the license agreement.
2. Follow the on screen instructions to configure your app with your extension - you need your 3CX Welcome Email email with your credentials, sent from your Administrator.
3. Allow camera access to scan the QR code from your 3CX web client - details in your email.
4. Grant all the necessary permissions in the next screens.
5. Make sure to follow the battery optimization instructions for the app to work efficiently.

And that's all! You can now stay connected on-the-go!

Important read: This app is only for use with 3CX v18 and is not a standalone app.

More information: https://www.3cx.com/user-manual/installation-android/

Ratings and reviews

It works I guess. The experience leaves so much to be desired. Biggest problems I've had are calls not ringing or if they do ring my entire phone audio output is stuck as call audio until I release all Bluetooth connections because the app doesn't communicate with the Android Audio APIs well, which is I guess the jist of this review: the app doesn't work well.

Went from usable to terrible. I get multiple instances of the same one incoming phone call, then the call drops completely. No matter the setting, none of the calls ring. Even if you have the application set to run in the background, and set to use data regardless, the app disconnects completely everytime the window is minimized. You can have the app open, staring at it, and you'll get an automatic missed call when it never even rang. Don't waste your time or your company's money.

There are so very few things you can adjust with this app & I dislike the layout, the fact that my phone can't control the settings, and as of a few days ago I don't even get the whole screen to come up when a call cones in. On the tiny ribbon I get, it takes forever for the data to scroll so I can see who is calling. If I had another option, I'd use it!!!

What’s new

New: Android Auto Support
New: Android 16 Support
New: AI Call Screening Support
New: Department Phonebook
New: Consultative conferencing
New: Shared voicemail box
Fixed: Terminating or changing pages required when changing department membership
Fixed: Issues with date algorithms for chats and voicemails
Fixed: Resolve department contacts for voicemails
Fixed: Issues with contacts saved in CRM during call
Fixed: Bridge Issues
Fixed: Issue with video calls not working