The app isn't very user friendly. Navigating to items on the menu should be intuitive, but proves rather confusing every time I place an order. Please redesign it, as I'm pretty sure I'll encounter the same problems next time I order.
Hi Robert, we apologize for this! Is it possible that you may be using the older version of the app? Please check to make sure that you have the latest version which is 4.16.12. If you need further assistance please send us an email at firstname.lastname@example.org, we are always happy to help. Thank you!
I absolutely love their burgers, but their app stinks. Not user friendly at all. Instead of being able to order directly from the menu, you have to find the link to go to a different page to order. Then when trying to sign in, and requesting help with password, it said no account linked with my email address, even though the app still had my account info. Same happened on my wife's account. After spending over half an hour trying to order, we quit and left. Still awesome burgers though.
2 people found this review helpful
Thanks for taking the time to leave a review. We're sorry to hear you're having trouble with ordering in the app. Can you email us at email@example.com if you have any issues logging in to order? We want to make sure you have a good experience when ordering. Thanks!