
Justin Ross
The clock-in process feels way slower than it should be. Employees have to tap the text box first, wait for the keyboard, then type on tiny phone-style keys every single time they clock in or out. Employees are entering numbers anyway, so the full phone keyboard feels unnecessary. Since employees interact with this at least 4 times a day for clock in, breaks, and clock out, it becomes frustrating pretty quickly in a busy environment. An always on-screen keypad would make this so much better
When I Work, Inc.
May 11, 2026
Thanks for the heads up about this, Justin! Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!

A Google user
App doesn't work on Android. Period. Dont tell me to contact your support, because they have no idea how to fix it either. After 3 days of back and forth they confirmed that it doesn't actually work but 'they are looking into it' and dont have any timeline for a fix. In other words 'go away, we dont really have an app'. Any wonder the ratings for this app keep dropping?
23 people found this review helpful
When I Work, Inc.
March 1, 2019
Hi there, Thank you for your review. It looks like you have been talking with our team. We are investigating what you are reporting and we hope to have this resolved soon. We will send further updates via the ticket you sent in as we know more information.

Danielle Sansano
I have been using this app on both IPAD and Samsung tablets for months...and am happy to report that we haven't had any issues!! We have about 15 employees who use this as our time-clock system, at multiple work sites, and I am pleased to report...NO NO ISSUES!!!!! One of our IPADS conked out, and I had to download everything onto a Samsung tablet...including the time-clock app...and was pleasantly surprised to power it up and keep on working without any hitches or interruptions!!!!
1 person found this review helpful
When I Work, Inc.
May 12, 2025
OMG, you just made our whole WEEK Danielle! 🤩 So thrilled you're loving the app! High fives all around! 🙌