
maureen cason
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The tracking sleep feature doesn't always work. Twice last week it failed to track even being in bed. I tried to access the app and couldn't log in. I have requested a reset link by email numerous times but am not receiving the email, although I'm notified it has been sent...and yes, I have checked my spam/junk folder. I uninstalled the app to try and start over but received a message the account already exists. Very frustrating.
4 people found this review helpful
We would like to know more about the issues you had with your Family Connect watch. To better assist you, please contact connected.products@timex.com and our specialist will be contacting you.

A Google user
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After a couple of days, I still haven't been able to connect this app to the watch. The watch has updated and so has the app, but still no pairing. Without that connection, the watch is useless. I've been on the phone with both T-Mobile and Timex support already, but the best I've gotten is "we'll call you when we figure it out." I'd recommend holding out for a while until they get the bugs worked out. Update: the app and watch finally paired. Now we'll wait to see what real-world usage is like.
6 people found this review helpful
Hi! Thanks for your feedback. We are very sorry that you had a difficult time pairing your watch with the app. We recommend giving it another try since the root cause of the issue has already been identified and fixed. If you need further assistance, please don't hesitate to reach out to connected.products@timex.com.

A Google user
Really happy. I was refusing to get a phone for my Little 9 years old, but we can't go against the technology. Is excellent simple to set up ( in minutes), attractive to them because is really basic and easy to operate, they don't have access to Internet, just calls and messages from people you allow to do it!.. much better than those offer at Amazon, (those are a nightmare to set up!.). Let's see what happen with durability !. But overall apparently is really good quality
12 people found this review helpful