
Lulu V
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Always has issues! App is slow in every possible way. Messages are received LONG after sending them. Right now, the app has NOT been working for us since January 9 (I'm writing this on the 20th). I guess it's time to get my kid a real phone because issues are never addressed/fixed. April 5, 2023. App does NOT let me login to message my kid. Issues still not addressed. I sent an email almost 24 hours ago, and contacted a social media account, but no one has replied.
1 person found this review helpful
Thank you for your feedback. A member of our customer service team has responded to your inquiry on social media. We also highly advise that you call T-Mobile's customer service support line or Timex's customer service center at 888-727-2931 so we can start troubleshooting your concern.

A Google user
As a basic app it is ok, but very weak. No menu options for notification sounds, can only have one primary (there are still some two parent homes). The email set up is not very clear. You need to be sure to go back to the original email to complete the set up. Would also be much better if it went through normal text app as opposed to the proprietary app.
11 people found this review helpful
Hi Adam, Thank you for your feedback. For security reasons, only the Primary contact can set up safe zones but Guardians will see if the watch is in (or out) of a safe zone. We're always open to suggestions and we will bring them up with our R&D team for future product updates.

A Google user
Really happy. I was refusing to get a phone for my Little 9 years old, but we can't go against the technology. Is excellent simple to set up ( in minutes), attractive to them because is really basic and easy to operate, they don't have access to Internet, just calls and messages from people you allow to do it!.. much better than those offer at Amazon, (those are a nightmare to set up!.). Let's see what happen with durability !. But overall apparently is really good quality
12 people found this review helpful