TIMEX FamilyConnect™

4.1
1.71K reviews
Content rating
Teen
100K+
Downloads
Content rating
Teen
Users Interact, Shares Location
Learn more
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About this app

Be There, Even When You’re Not . . . with the TIMEX FamilyConnect™ LTE-connected watch for Kids and Seniors.

-Two-Way Calling
Stay connected with voice calls to and from the watch with approved contacts set in the TIMEX FamilyConnect™ app.

-Real-Time Location Sharing
See your loved one’s location in real-time on a map in the app. Set safe zones in the app and get alerts when they enter or leave each zone.

-Voice & Instant Messaging
Communicate quickly with typed or preset instant messages or recorded voice messages.

-SOS Alerts
Hold down the SOS button on the watch to call the designated emergency contact and send an alert with location to the Primary account holder and all designated Guardians.

-Private Secure Network
No unwanted calls or messages. Your smartwatch can only communicate with approved contacts set in the TIMEX FamilyConnect™ app (optional setting for the Senior version).

-Expanded Senior Watch Features
For the TIMEX FamilyConnect SENIOR smartwatch, review heart rate, activity, sleep data and more to maintain a healthy lifestyle.
Updated on
Mar 16, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Health and fitness
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
1.7K reviews
maureen cason
March 3, 2022
The tracking sleep feature doesn't always work. Twice last week it failed to track even being in bed. I tried to access the app and couldn't log in. I have requested a reset link by email numerous times but am not receiving the email, although I'm notified it has been sent...and yes, I have checked my spam/junk folder. I uninstalled the app to try and start over but received a message the account already exists. Very frustrating.
4 people found this review helpful
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Timex
March 4, 2022
We would like to know more about the issues you had with your Family Connect watch. To better assist you, please contact connected.products@timex.com and our specialist will be contacting you.
A Google user
October 14, 2019
After a couple of days, I still haven't been able to connect this app to the watch. The watch has updated and so has the app, but still no pairing. Without that connection, the watch is useless. I've been on the phone with both T-Mobile and Timex support already, but the best I've gotten is "we'll call you when we figure it out." I'd recommend holding out for a while until they get the bugs worked out. Update: the app and watch finally paired. Now we'll wait to see what real-world usage is like.
6 people found this review helpful
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Timex
October 14, 2019
Hi! Thanks for your feedback. We are very sorry that you had a difficult time pairing your watch with the app. We recommend giving it another try since the root cause of the issue has already been identified and fixed. If you need further assistance, please don't hesitate to reach out to connected.products@timex.com.
A Google user
November 25, 2019
Really happy. I was refusing to get a phone for my Little 9 years old, but we can't go against the technology. Is excellent simple to set up ( in minutes), attractive to them because is really basic and easy to operate, they don't have access to Internet, just calls and messages from people you allow to do it!.. much better than those offer at Amazon, (those are a nightmare to set up!.). Let's see what happen with durability !. But overall apparently is really good quality
12 people found this review helpful
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What’s new

We continue to improve the TIMEX FamilyConnect™ app. This release adds the ability to sync activity, sleep and heart rate data to Google Health Connect.
Content rating
Teen
Users Interact, Shares Location
Learn more

App support

Phone number
+12033465000
About the developer
Timex Group USA, Inc
developer@timex.com
6 Armstrong Rd Shelton, CT 06484-4722 United States
+1 203-809-2191

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