TIMEX FamilyConnect™

4.1
1.71K reviews
Content rating
Teen
100K+
Downloads
Content rating
Teen
Users Interact, Shares Location
Learn more
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About this app

Be There, Even When You’re Not . . . with the TIMEX FamilyConnect™ LTE-connected watch for Kids and Seniors.

-Two-Way Calling
Stay connected with voice calls to and from the watch with approved contacts set in the TIMEX FamilyConnect™ app.

-Real-Time Location Sharing
See your loved one’s location in real-time on a map in the app. Set safe zones in the app and get alerts when they enter or leave each zone.

-Voice & Instant Messaging
Communicate quickly with typed or preset instant messages or recorded voice messages.

-SOS Alerts
Hold down the SOS button on the watch to call the designated emergency contact and send an alert with location to the Primary account holder and all designated Guardians.

-Private Secure Network
No unwanted calls or messages. Your smartwatch can only communicate with approved contacts set in the TIMEX FamilyConnect™ app (optional setting for the Senior version).

-Expanded Senior Watch Features
For the TIMEX FamilyConnect SENIOR smartwatch, review heart rate, activity, sleep data and more to maintain a healthy lifestyle.
Updated on
Jun 4, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Health and fitness
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
1.7K reviews
Lulu V
April 6, 2023
Always has issues! App is slow in every possible way. Messages are received LONG after sending them. Right now, the app has NOT been working for us since January 9 (I'm writing this on the 20th). I guess it's time to get my kid a real phone because issues are never addressed/fixed. April 5, 2023. App does NOT let me login to message my kid. Issues still not addressed. I sent an email almost 24 hours ago, and contacted a social media account, but no one has replied.
1 person found this review helpful
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Timex
April 7, 2023
Thank you for your feedback. A member of our customer service team has responded to your inquiry on social media. We also highly advise that you call T-Mobile's customer service support line or Timex's customer service center at 888-727-2931 so we can start troubleshooting your concern.
A Google user
December 30, 2019
As a basic app it is ok, but very weak. No menu options for notification sounds, can only have one primary (there are still some two parent homes). The email set up is not very clear. You need to be sure to go back to the original email to complete the set up. Would also be much better if it went through normal text app as opposed to the proprietary app.
11 people found this review helpful
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Timex
January 2, 2020
Hi Adam, Thank you for your feedback. For security reasons, only the Primary contact can set up safe zones but Guardians will see if the watch is in (or out) of a safe zone. We're always open to suggestions and we will bring them up with our R&D team for future product updates.
A Google user
November 25, 2019
Really happy. I was refusing to get a phone for my Little 9 years old, but we can't go against the technology. Is excellent simple to set up ( in minutes), attractive to them because is really basic and easy to operate, they don't have access to Internet, just calls and messages from people you allow to do it!.. much better than those offer at Amazon, (those are a nightmare to set up!.). Let's see what happen with durability !. But overall apparently is really good quality
12 people found this review helpful
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What’s new

We continue to improve the TIMEX FamilyConnect™ app. This release adds the ability to sync activity, sleep and heart rate data to Google Health Connect.
Content rating
Teen
Users Interact, Shares Location
Learn more

App support

Phone number
+12033465000
About the developer
Timex Group USA, Inc
developer@timex.com
6 Armstrong Rd Shelton, CT 06484-4722 United States
+1 203-809-2191

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