Trek Central

88 reviews
Content rating
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About this app

The Trek Central app seamlessly connects with your bike so you can customize motor behavior, track your activities, get real-time range calculations, and use navigation features to figure out where you're going. You'll also get suspension set-up recommendations, service reminders, and more!

Use Trek Central to adjust how the assist from your motor feels. Adjust Max Power, Assist Factor, and Pedal Response to optimize YOUR ride. Turn it down to maximize range, get better traction, or make the bike easier to handle on tricky climbs. Crank it up if you want to go turbo-all-the-time. Note - Tuning options vary by model.

You can leave your phone in your pocket or pack and still get all the data you want from your ride. With Auto Start enabled, all you have to do is start riding, and Trek Central will record all the metrics including distance, speed, elevation, power output, and more. You can also export your ride data to Strava or Komoot, and you can even share your rides to other Trek Central users.

See how far your Trek or Electra eBike will take you with real-time range calculations. Trek Central shows you how far you can go in each assist mode and will adjust accordingly as you adjust assist modes. You can even find your destination on the Range Cloud map to make sure you have enough battery to get there. Trek Central calculates range using advanced algorithms that factor in not only rider weight and battery capacity, but also topographic terrain data as well as historical rider behavior.

Trek Central provides customized setup recommendations for your suspension settings and tire pressure. Select models like Fuel EXe 9.9 even incorporate Quarq TyreWiz and RockShox AirWiz sensors that let you know whether your pressure is high, low, or just right with a quick glance at Trek Central’s Ready to Ride screen. One-click connect pairs your sensors to your phone automatically when you connect to your bike.

*Please note that the Trek Central app currently only works with Trek and Electra eBikes equipped with TQ, Hyena or BEP motors.

Find Trek Central FAQs here -

Having trouble? Contact our support team for assistance at

Learn More:
Updated on
Sep 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

87 reviews
William Martin
November 13, 2023
Update of an update, now the Bluetooth has to be paired every single time. The phone is restarted or the app is started. Totally unacceptable. Uninstalling. Does not work on Android. Pixel phones. Crashes on setup. Should have tried this before I bought the bike. UPDATE: THE CRASHING HAS BEEN FIXED. Update of an update. The app tries to pair with my phone at least 50 times on each ride. Unusable!
3 people found this review helpful
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Trek Bikes
April 3, 2023
Hi William! Thank you for your feedback. There has been an update fix some known issues that was released today. Please try to update to the latest version to see if this fixes your issues. If there is anything else we can do to help please send us an email at or give us a call at 1-800-585-8735. Thanks!
Blacque Jacque Shellacque
August 17, 2023
App works perfectly well. You can tune the power levels of each setting, monitor the charge and even use it to monitor your charge, speed, distance, etc while riding. -2 stars because it's asks if I'd like a tour of the app EVERY FREAKING TIME you open it. Seems like it would be easy enough to stop asking after the user says no the first time. Fix this and it's 5 stars.
1 person found this review helpful
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Trek Bikes
August 18, 2023
Hi Blacque, We've forwarded your feedback to our developers. Please select the "yes" option when the Tour of the App popup is shown and then navigate through all the slides. Once "Finish" is selected, the Tour of the App popup will no longer show when the app is closed and reopened.
Roger Fenner
August 28, 2023
Just bought a Ponto Go! bike. You're supposed to be able to use this app to see additional information. The app can't even find the bike. I've used three different phones to try to connect. I can see the bike if I go into my phone's Bluetooth settings. I can even connect directly to it there. Both the Trek website and the product manual states the Ponto Go! is supported by the app.
1 person found this review helpful
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Trek Bikes
August 28, 2023
Thank you for your feedback Roger. Ponto Go! is currently unable to connect to Trek Central at this time. Because this bike uses a different drive system, it required additional development to be compatible with the app. The Ponto Go! will be compatible with the app with the next Trek Central release, however the bike is usable without the app.

What's new

* All-new Electra connectivity and rider experience. You can now connect your Electra Go! eBike to the Trek Central app and enjoy a custom experience. Hyena or BEP Electra eBikes only.
* Misc bug fixes and enhancements