
jennifer stafford
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At first we was very disappointed that this tree was stuck in demo mode and the remote or app wouldn't work. I called customer service and they sent out a new connector for the tree and now no problem. Home Depot customer service was so nice and understanding and even gave me a $25 gift card for all the trouble. The connector is very easy to replace. It's a very beautiful tree and hardly had to fluff it out. The funny thing is the demo mode grew on us.
38 people found this review helpful

Marni Crites
For a $349 tree, they better get this working. The remote doesn't work (physical remote that came with tree) and this app doesn't work. Permanently set to "store light show mode" so that it constantly rotates thru the different light options with the total inabilityto select one. Not cool. Hoping someone gets this working, if not, will be returning tree.
63 people found this review helpful

Natalie S
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The app worked fine last year. Just put my tree up and now it's not working.. very disappointed. Okay so I'm coming back to update my review because and giving 5 stars because their customer service is excellent!!! I emailed them my issue and it took a few days but they replied asking for my home address and phone number and within the week I received a new plug in for the tree and new remote. I plugged it in, put batteries in the remote AND installed the app once again and IT WORKSSSSS!!!
39 people found this review helpful