
L F
Issue came up when I tried to link to my external accounts. I tried with two different accounts multiple times but that didn't work. I received an error code stating that there was issue (no details) and that the accounts couldn't be linked. Tried calling customer service to help but they said I was linking accounts that are not allowed to be linked to UBT. one of the accounts I was linking was used to open the account! Bottom line: complete waste of time; will now be closing my account.
Union Bank & Trust Company Nebraska
December 8, 2025
Hello! We sincerely apologize for the trouble you are experiencing with the app. We have passed your feedback along to our support teams and they are actively working to resolve your issue, and they may contact you directly to help you resolve this issue.

Nathan Rezac
Horrible. had to uninstall reinstall to get it to work. Can't use the app to pay make loan payments. When you click on make a payment takes you to an off app link where i have to log in and fill out all my data again and again. Why does this suck so much in 2024. I pay nearly 100 dollars a month in interest charges on my loan as i am sure many others do. Why can't you spend a little to have an app that you can make payments to easily?
4 people found this review helpful
Union Bank & Trust Company Nebraska
March 25, 2024
Hi Nathan, We sincerely apologize for the troubles you are having with the app. We have passed your feedback along to our IT team. If you continue to encounter issues, our Customer Support Team is available to help trouble shoot issues with you. They can be reached at 402.323.1454.

Mel G.
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Describe my experience? Frustrating! 90% of the time when I try to log in to make a payment, my screen just spins. I get logged on okay but the app is useless as far as being a convenient way to make payments on my loan. The banks website isn't any better. Its like "yeah, we'll give you an auto loan but unless you have a bank acct at UBT, we'll make it really difficult for you to make a payment" Grrrrrr!!!!! Update: App still stinks. Screen just spins when I try to log in to the payment side.
13 people found this review helpful
Union Bank & Trust Company Nebraska
March 3, 2022
Hi Mel, we have recently updated the interface to allow you to pay a loan through a non-UBT checking account. You will need to setup the external account, which is most easily done on desktop on the "Transfers" screen (payments is our Billpay service). If you need assistance, Customer Support can help. 402-323-1454.