
Mel G.
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Describe my experience? Frustrating! 90% of the time when I try to log in to make a payment, my screen just spins. I get logged on okay but the app is useless as far as being a convenient way to make payments on my loan. The banks website isn't any better. Its like "yeah, we'll give you an auto loan but unless you have a bank acct at UBT, we'll make it really difficult for you to make a payment" Grrrrrr!!!!! Update: App still stinks. Screen just spins when I try to log in to the payment side.
11 people found this review helpful
Union Bank & Trust Company Nebraska
March 3, 2022
Hi Mel, we have recently updated the interface to allow you to pay a loan through a non-UBT checking account. You will need to setup the external account, which is most easily done on desktop on the "Transfers" screen (payments is our Billpay service). If you need assistance, Customer Support can help. 402-323-1454.

Dave Murphy
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Worst banking app ever! I login and when I go to make a transaction, it wants me to login AGAIN... and the constantly locks up. Follow up... Went from 1 star to 3 (barely),the customer service rep was able to remedy the problem... but the app needs to be more intuitive. Not impressed at all.
4 people found this review helpful
Union Bank & Trust Company Nebraska
March 12, 2024
Hi Dave, We sincerely apologize for the troubles you are having with the app. We have passed your feedback along to our IT team and they are actively working to resolve the issue. If you continue to encounter issues, our Customer Support Team is available to help trouble shoot issues with you. They can be reached at 402.323.1454.

Matthew Ackerman
Takes too many tries to deposit a check through the app. Sometimes it's like 3 or 4 times, and checks and pictures are just fine. Should be much easier.