Mobile Banking UniCredit

UniCredit S.p.A.

About this app

With the UniCredit Mobile Banking App and your smartphone, making transactions is easy, fast and secure.

To use the App you must have a UniCredit current account and/or a rechargeable card with IBAN, sign up for the Banca Multicanale Service, download and activate the App.

You can activate the App:
- by Smartphone: press "Activate", enter your Banca Multicanale Codice di Adesione and PIN and press proceed.
- by Banca via Internet: enter your Codice di adesione and PIN, then a one-time password generated by your device, go to "Settings" > "Mobile" > "Smartphone Application" and press proceed.

From the new Home Page you can check the relationships linked to the Multi-Channel Banking Service (current accounts, cards, mortgages and loans, securities portfolio and investments), make transactions and monitor your expenses at your convenience.

In the Current Accounts section you view all your current accounts and transactions (also with the 'Search' function), share IBAN details and manage your account.
In the Cards section you have control of all your UniCredit cards (Credit, Debit, Rechargeable) and can easily manage all available features.

With Personal Fainancial Manager and Budget organize your expenses has never been easier.

Go to your personal area to upload a new profile photo, read notices and messages from the Bank, access Online Documents, read help and F.A.Q. pages or contact the Bank by telephone or chat.

There is also a dedicated Payments section for:
- SEPA transfers, extra SEPA transfers, fund transfers
- mobile phone and UniCredit prepaid card top-ups
- Simplified F24
- pre-printed postal bills, CBILL/PagoPA, blank slips and MAV, RAV, REP payments

Find out how to:
- set up cash withdrawals on UniCredit ATMs with Prelievo Smart
- find the nearest Branch and/or Automatic Teller Machine (ATM) and the route to reach them
- generate one-time passwords with Mobile Token
- book an appointment at the branch through the UBook function

If your Smartphone features a biometric-based recognition technologies, you can access the App and authorise transactions with these recognition tools.

For assistance and information visit www.unicredit.it or call UniCredit Customer Service at the toll-free number 800.57.57 (for customers of UniCredit Private Banking branches: 800.710.710).

Not a UniCredit Customer? Call the toll-free number 800.32.32.85 or go to www.unicredit.it

With the UniCredit Mobile Banking App you can apply to open a UniCredit account using your Smartphone and even identify yourself with a selfie!

The UniCredit current account can be requested from Mobile only by Italian residents who are not already holders of a UniCredit current account, card with IBAN and Banca Multicanale and entail signing contracts for the account, the Banca Multicanale Service and the International Debit Card.

With this app you can also access information and services at any time not only at the physical UniCredit Branch, but also at the Buddy Branch.

Advertising message for promotional purposes.

Info and costs in the information documents in the Transparency section at www.unicredit.it

Products and Services sold by UniCredit SpA.

Accessibility statement: https://unicredit.it/accessibilita-app

Ratings and reviews

This is an old fashioned service. I don't recommend using this bank or their app. I've been blocked out of the app and haven't been able to manage my money. I have made appointment to speak to someone and no one calls. I've spent all morning trying to call the bank but nobody responds. update: having organised an appointment nobody called. I then had to take half a day off work to go to the bank to unblock my account. one week later, and my account is blocked again. Don't bank with UniCredit!

Even for very small tasks it has a lot of bugs. As it is a big bank , this could have been ignored easily. The app , the user experience and the customer service doesn't quite meet the bank's high standards and name. [follow up : the issue is solved after couple of phone calls with the support team]

From having a UK bank account, and their app..I know that there are lots of services, options, and features this app doesn't. For example I'm having contactless issues with my bank card, and it would be great to have an option to order a new one, and have it posted out to me..

What’s new

With this new version we have corrected some bugs and introduced minor improvements to the user experience.

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