Mobile Banking UniCredit

293K reviews
Content rating
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About this app

With the UniCredit App Mobile Banking and your smartphone, making transactions is easy, fast and secure.

To use the App you need to have a UniCredit current account or Genius Card, sign up for the Banca Multicanale service and download and activate the App.

You can activate the App:

• by smartphone: press Activate, enter your Banca Multicanale Codice di Adesione and PIN and press Proceed

• by Banca via Internet: enter your Codice di Adesione and PIN, then a one-time password generated by your device, go to the section Settings > Mobile > Smartphone Application and click Proceed.

From the new Home Page you can check your accounts (current accounts, cards, mortgages & loans, securities portfolio and investments), make transactions and monitor your expenses at your convenience.

In the Current Accounts section, you can view your current accounts and transactions (also with the Search function), share your IBAN details and manage your account.
Find out how to enable BANCOMAT Pay ® services.

In the Cards section, you can view all your UniCredit cards (credit, debit, prepaid and Genius Card) and easily manage all the available features.

With Personal Financial Manager and Budget, organizing your expenses has never been easier.

Go to your personal area to upload a new profile photo, read notices and messages from the Bank, access Online Documents, read the Help and FAQ pages and contact the Bank by phone or chat.

There is also a dedicated Payments section for:

• SEPA, extra SEPA and funds transfers
• mobile phone and UniCredit prepaid card top-ups
• simplified F24 payments
• preprinted postal bills, CBILL/PagoPA, blank bills and MAV/RAV/REP payments

You can also register for the State Cashback and enable your UniCredit payment cards to receive the refund of purchases made privately, within the terms provided by the Program.

Find out how to:

• set up cash withdrawals from UniCredit ATMs with Prelievo Smart
• find Branches and ATMs nearest to you and get directions to them
• generate one-time passwords with Mobile Token

UBook is the tool that allows you to book an appointment at the branch.

If your smartphone features a fingerprint scanner, you can use your fingerprint to access the App and authorise transactions.

For information and assistance visit the website or call UniCredit Customer Services on the freephone number 800.57.57.57 (for UniCredit Private Banking customers, call 800.710.710)

Not a UniCredit customer? Call the freephone number 800.32.32.85 or visit

With the UniCredit App Mobile Banking you can apply to open a My Genius account straight from your smartphone, identifying yourself with a selfie!

Advertising message for promotional purposes.

For the terms and conditions applicable to My Genius account, Genius Card, the Banca Multicanale service (including the App Mobile Banking) and other services mentioned, see the relative Information Sheets at your Branch or on the website

Fingerprint and face recognition access to the UniCredit App Mobile Banking for smartphone is reserved to account holders and Genius Card holders with Banca Multicanale access.

Mobile applications for a My Genius account can only be made by Italian residents who are not already holders of a UniCredit current account, Genius Card and the Banca Multicanale service and entail signing contracts for the account, the Banca Multicanale service and the MyOne Visa International Debit Card.

The Bank reserves the right to assess all necessary eligibility requirements for the issue of cards and relative spending limits.

Products and Services sold by UniCredit SpA.

* Ricerca PdA©/IRI 01/2020 su 12.000 consumatori italiani, su selezione di prodotti venduti in Italia. cat. Servizi finanziari
Updated on
Sep 19, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Files and docs and 2 others
Data is encrypted in transit
Data can’t be deleted
293K reviews
Samuel Ngene
September 15, 2022
I think the people who are complaining about the app usage needs to be guided to understand how to use it. For me, have been using this app for more than a year now , and have never had any issues, have never called for any assistance, UniCredit is one of the best Bank in Italy. The only issue I have is the documents sent by the Bank, and some functions of the app, it's always on Italian language, I wish the English version is completely English it would have been gorgeous.
8 people found this review helpful
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UniCredit S.p.A.
September 15, 2022
Hi Samuel, thank you very much for your review.
Carol Malone
May 26, 2022
blocking online transactions all the time. Edit: a monthly limit was the reason for blocks, have increased limit via app, however the starting point for increasing is higher than I would have set, so therefore I needed to increase 10 times the original amount. Poor options.
6 people found this review helpful
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UniCredit S.p.A.
May 26, 2022
Hi, we are sorry for your disappointment. For assistance in this regard, call us at 800.57.57.57. from abroad + or write to us via chat, we will provide support. Thanks for writing.
coolguy b1999
July 6, 2022
The app is full of ads! The costumer service is awful, too!! I had an issue with my card and had to call the number that is behind the card. So there is no way you speak to an agent, all you hear is a bot explaining the policy and some basic informations. What if someone doesn't understand Italian?? There should an option in English too. What will happen if im robbed? How can I call to block my card??
12 people found this review helpful
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What's new

Stability improvements