
Bret Monlux
Great credit union,but one of the worst apps on my phone.Almost never works as it's supposed to. The snapshot feature works about 1 of every 100 times I open it.Tried all the usual fixes ..no long term solution. I believe the credit union needs a new developer,as whoever made this one obviously doesn't know what they're doing . If I made something this bad in my job,I wouldn't be employed. But I do love the credit union,never had a single issue or any random charges.
Hi Bret, we’re so sorry for the trouble, and we truly appreciate you taking the time to share your feedback. We’ve forwarded your comments to our team and are actively working with our third-party app developer to improve performance. If any issues continue, please reach out to our Virtual Branch - they’re happy to help troubleshoot in real time.

Anna Nelson
App randomly stopped working a week ago, saying it's "incompatible with the device". My phone is barely 5 years old. When I called customer service, they said there's nothing they can do - because "old" phones aren't using the newest version of Android?! I have no issues with any other financial institution apps or otherwise. Please have your app developers amend whatever recent changes you've made to include members without the newest devices or iPhone. This is ridiculous.
7 people found this review helpful
Hi there, we’re sorry for the inconvenience. The Unitus app is up to date, but some phone manufacturers stop sending OS updates to older devices, which is outside our control. Please check for updates in your phone’s settings (latest is Android 15). You can also still access digital banking through your phone’s web browser. Thanks, Andrea B.

Bob
When using mobile deposit, I've noticed that the photo validation for my checks frequently indicates that I failed to write "for mobile review only" on the back, even though I have. This happens almost every time, and on one occasion, my check was held for review and subsequently denied without notification. I only discovered this after contacting customer service.
1 person found this review helpful
Hi Bob, we’re so sorry for the frustration and truly appreciate your feedback. We've shared this with our Digital Banking team, as we're always working to improve. Your input helps us do that, and we’ll use it to enhance the mobile deposit experience moving forward. Thank you! Laine C.