
Andrew Cecka
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The app is fine for regular banking, but today I tried to increase the balance on my credit card and got stuck in a circle. It told me I was going to an external website and then just flashed the same page over and over. Then I went to the financial tools where they offered me 5% APY on a rewards account, and when I tried to enroll, I got stuck in another circle, ending with a page failing to load. So...worse than nothing since it wasted my time. Probably not going to get those extra products.

Jadd Gamby
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Updated: Ive been trying to pay my loan off the last 3 days and it refuses to process the transactions. i have 5500$ peending but the app wont accept it! this is a terrible app andna terrible company! The app is decently easy to navigate. however, unitus is a terrible company. You can submit the insurance you've had for months and they will still bill you for "no insurance " even when your policy hasnt changed. Never get a loan with them or do business with them!
Hi there, we’re sorry to hear about your experience and understand your frustration. We’ve shared your review with our team and are actively looking into the insurance billing concern you mentioned. Please feel free to contact us directly if you’d like additional assistance with your account. Thank you.

Chad Johnson
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Clean app, works well, some of the different options are a little tricky to find, but that's really a minor issue. Edit: A few specific examples, if you want to lock your credit card, you don't select your credit card account from the home screen, you have to go to a separate card management section of the app. Or if you want to view your statement for a credit card or a checking account, again, you can't get to it by selecting the account you want on the home screen. It's not intuitive.
1 person found this review helpful
Thanks so much for the feedback, Chad, and thank you for choosing Unitus! We appreciate you taking the time to share your experience. If you're open to it, we'd love to know which settings have been difficult to find. We'll pass your feedback along to our Digital Banking team as they continue improving the experience for all our members. 💙