
Anna Nelson
App randomly stopped working a week ago, saying it's "incompatible with the device". My phone is barely 5 years old. When I called customer service, they said there's nothing they can do - because "old" phones aren't using the newest version of Android?! I have no issues with any other financial institution apps or otherwise. Please have your app developers amend whatever recent changes you've made to include members without the newest devices or iPhone. This is ridiculous.
7 people found this review helpful
Hi there, we’re sorry for the inconvenience. The Unitus app is up to date, but some phone manufacturers stop sending OS updates to older devices, which is outside our control. Please check for updates in your phone’s settings (latest is Android 15). You can also still access digital banking through your phone’s web browser. Thanks, Andrea B.

M
Credit union itself is great, their customer service is great, but the app is terrible. I had been using biometric sign in for quite some time and today, it wouldn't let me use it. I had forgotten my username, so I tried to recover it. I provided my date of birth, social security number, debit card number, zip code, and email address but the app couldn't find my account based on all of this very specific information.. really...?
Unitus CCU
December 17, 2025
Hi M! We sincerely apologize for the troubles you're having with the app. Our team would be happy to walk you through this issue. Please feel free to chat with our Virtual Branch by clicking the 'Let's Talk' button on the bottom right of our website to get connected in real time. Thank you!

Seth Richardson
The app has always been loaded with weird marketing trackers and kinda buggy on every phone I've used it on. Never remembers my login info for one example. I always have to reverify my device. Now it doesn't work at all. Says update required. When I try to update it says my phone is not supported. Not going to buy a new phone for that. Just gonna switch banks.
7 people found this review helpful
Hi Seth, we’re sorry for the inconvenience. The Unitus app is up to date, but some phone manufacturers stop sending OS updates to older devices, which is outside our control. Please check for updates in your phone’s settings (latest is Android 15). You can also still access digital banking through your phone’s web browser. Thanks, Andrea B.