
Jadd Gamby
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Updated: Ive been trying to pay my loan off the last 3 days and it refuses to process the transactions. i have 5500$ peending but the app wont accept it! this is a terrible app andna terrible company! The app is decently easy to navigate. however, unitus is a terrible company. You can submit the insurance you've had for months and they will still bill you for "no insurance " even when your policy hasnt changed. Never get a loan with them or do business with them!
Hi there, we’re sorry to hear about your experience and understand your frustration. We’ve shared your review with our team and are actively looking into the insurance billing concern you mentioned. Please feel free to contact us directly if you’d like additional assistance with your account. Thank you.

Chad Johnson
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Clean app, works well, some of the different options are a little tricky to find, but that's really a minor issue. Edit: A few specific examples, if you want to lock your credit card, you don't select your credit card account from the home screen, you have to go to a separate card management section of the app. Or if you want to view your statement for a credit card or a checking account, again, you can't get to it by selecting the account you want on the home screen. It's not intuitive.
Thanks so much for the feedback, Chad, and thank you for choosing Unitus! We appreciate you taking the time to share your experience. If you're open to it, we'd love to know which settings have been difficult to find. We'll pass your feedback along to our Digital Banking team as they continue improving the experience for all our members. 💙

Eric Donaldson
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Updates never solve the bugs. Mobile deposits are a nightmare. Then they will put a hold on the funds for no reason, even if it's someone that has been giving you the same check every month for years. Not only the bugs, you still can't combine multiple accounts into one, only link them for viewing balances. Logging out and back into another account is buggy, and an effort of futility. Every time I have to interact with this app, I ask why I continue to bank with Unitus after 40 years.
3 people found this review helpful
Hi Eric! We're so sorry for the trouble you are experiencing with our app. We'd love to assist you and walk you through any issues to ensure you're taken care of. When you have a moment, please contact our Virtual Branch at https://www.unitusccu.com/branches/virtual-branch or call 503-227-5571 for guidance. Thank you! -Laine C.