UPMC Health Plan

UPMC Health Plan

About this app

This mobile app is for UPMC Health Plan insurance members only. Not a UPMC Health Plan member? Learn more about plans, services, and benefits of membership at www.upmchealthplan.com.

The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a plan benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered.

ACCESS INSURANCE BENEFITS
- View member ID cards for you and your family, and email them to your provider directly from the app.
- Review current coverage and benefits for you and your family.
- Use live chat and secure messaging to connect with a Health Care Concierge.
- Check the status of your recent claims and review your claims details.

FIND CARE IN YOUR NETWORK
- Easily search for in-network providers and hospitals.
- Browse medical, dental, vision, and behavioral health providers and facilities.
- Filter results by proximity, view directions, and tap to call a provider or facility.

WELLNESS CONNECTIONS
- Live chat with a health coach to set lifestyle goals or stay motivated.
- Check your Take a Healthy Step progress.
- Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.

Ratings and reviews

this app is horrible. I have tried several times to login and all i get is a blank page that shows nothing but the icons at the bottom of the page... If i tap on any of them nothing happens... I've uninstalled and reinstalled the app and still the same thing... It is the worst app I have ever used... It is such an inconvenience not being able to use the app when I need to I don't know what was done with this app or what's been changed... but it needs to be fixed... It used to work... 🫤

It's darned difficult to find what I'm looking for. Trying to get to the section where I can order health items with the flex card takes. Much too much jumping around to find. Once I find it, the .message ":can not access this page" is displayed, sometimes for 10 to 15 seconds, and then connects. By this time, I've wasted 15 minutes. Next, I have to scroll through the whole catalog because of glitches in the search function. My last order of 4 items took me nearly an hour to complete.

Previous version of this app would not load. They now appear to have fixed that issue. The new app appears to have plenty of useful features, including recent claims, ID cards, live video visits, ability to look up providers, and more I'm sure. One feature I didn't see was the ability to make an appointment through the app. It does provide phone numbers, so you could always call, but it would be nice to be able to request an appointment in the app. Overall, a good and useful app that I'm sure I'll be using in the future.

What's new

Thank you for using the UPMC Member App!
In this update, we've expanded app access to even more members. CHIP Heads of Household, Dental/Vision only, Dental only, Vision only, and HSA/FSA only members can now use the app without being redirected to the UPMC Health Plan Member Site after logging in. We've also introduced an in-app feedback feature, so you can easily share your experience with us.