UPMC Health Plan

3.8
1.3K reviews
100K+
Downloads
Content rating
Everyone
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About this app

This mobile app is for UPMC Health Plan insurance members only. Not a UPMC Health Plan member? Learn more about plans, services, and benefits of membership at www.upmchealthplan.com.

The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a plan benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered.

ACCESS INSURANCE BENEFITS
- View member ID cards for you and your family, and email them to your provider directly from the app.
- Review current coverage and benefits for you and your family.
- Use live chat and secure messaging to connect with a Health Care Concierge.
- Check the status of your recent claims and review your claims details.

FIND CARE IN YOUR NETWORK
- Easily search for in-network providers and hospitals.
- Browse medical, dental, vision, and behavioral health providers and facilities.
- Filter results by proximity, view directions, and tap to call a provider or facility.

WELLNESS CONNECTIONS
- Live chat with a health coach to set lifestyle goals or stay motivated.
- Check your Take a Healthy Step progress.
- Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.
Updated on
May 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.8
1.29K reviews
A Google user
January 25, 2020
Previous version of this app would not load. They now appear to have fixed that issue. The new app appears to have plenty of useful features, including recent claims, ID cards, live video visits, ability to look up providers, and more I'm sure. One feature I didn't see was the ability to make an appointment through the app. It does provide phone numbers, so you could always call, but it would be nice to be able to request an appointment in the app. Overall, a good and useful app that I'm sure I'll be using in the future.
105 people found this review helpful
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UPMC Health Plan
January 25, 2020
Hi Kevin! We have just released a new version that should fix some performance issues. Please check it out and let us know what you think!
Gary Speicher
May 1, 2024
Does not work. The app will not allow me to do anything on it. It buffers constantly. I've Uninstalled it and re installed it, made sure my phone was compatible and still nothing. Just start using UPMC insurance and so far the 2 apps I've downloaded to "make access to health insurance inf easier" has cause nothing but frustration.
11 people found this review helpful
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UPMC Health Plan
May 8, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at HPOnline@upmc.edu. Thank you.
Dreamy “Cubishnia” P.S.
May 15, 2024
The app is great whenever it works. If you can't log in, just get to a pc, and I bet you will get in no problem. Don't trust it to be available in an emergency. If I could give the availability of this app a -5, I would. I work for UPMC and can not ever keep this app available. God forbid I ever need it in an emergency, I would die.
1 person found this review helpful
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UPMC Health Plan
November 17, 2022
Hello! Thank you for your feedback. Our developers are working hard to improve the member experience and addressing login issues are at the top of the list. We appreciate your patience.

What's new

Thank you for using the UPMC Member Mobile App! We've added some minor enhancements and bug fixes.