Digital Invea

Viditure.inc

About this app

Digital Invea is a one stop medium for all your Ethiopian passport, origin ID and Lasse Passer related services for Ethiopian diaspora. this Application allows the users to apply for new and renewal of their passport, Origin ID and Lesser Passer.
Digital Invea provides a secure way to provide necessary details, upload the appropriate documents, conduct the payment, and apply for new and renewal services(of Passport and Origin ID) with few clicks that takes 5 to 10 minutes. All applications will be processed within a secured administrative panel at INVIA centralized office. This reform will convert the manual and time consuming documentation processing into a robust online process via digital technology.

Ratings and reviews

The app is great however the service is unreliable. I expected to get my passport within two weeks of applying and was even okay with paying the higher amount. On my first application I had to call them several times til they told me my application was denied because the price for a 64 page passport on the app was not up-to-date (not my fault). My second application is pending and it has been more than a month.

I applied for passport renewal. It has been six months since I applied and more than two months since they told me they have already printed the renewed passport. I repeatedly tried to contact them to deliver me the renewed passport but they couldn't give attention to my case, they just always send me the same message which is "we will deliver it soon" for more than two months. They failed to deliver me a renewed passport within six months even though I submitted all the necessary information.

I've been trying to sign up to the app for the past hour but I keep getting an error saying "password should contain 8 characters..." but my password fulfills all the criteria. I tried to contact a live agent amd look at the website but both links are broken and lead to an error page. So there is no customer support and no way to resolve issues.