Visonic-Go

Visonic LTD

About this app

Control and monitor your Tyco alarm security system anywhere, anytime. Whether you're at home, at work on a business trip or on vacation this app lets you control and monitor your alarm system locally and remotely.

With this app, you can:

- Arm & Disarm the alarm system
- View dashboard
- View status of various system devices
- Enroll, remove and bypass system devices
- View system alarms, alerts and troubles
- View history of events with video verification
- View protected premises via PIR cameras
- View alarm video from PIR cameras
- Get push notifications from alarm system
- Enable customized sounds in push notification
- Enroll keyfob functionality
- Assigning partitions to keyfob
- App screens customization
- User alias and PIN codes support
- PGM support
- Partitions support
- Panel date and time configuration
- Wi-Fi client mode configuration (for PM360, PM365)
- Installer access control

Parameters for CMS customers:

- Host Address: the interactive IP address or DNS name provided by security service provider or monitoring station
- Panel ID: a unique specifier, typically the panel serial number provided my security service provider or monitoring station
- User Code: the user's own panel's code

Parameters for self-monitoring customers:

- Host Address: visonic.tycomonitor.com
- Panel ID: your panel ID located on back side of your panel
- User Code: your user code

Ratings and reviews

Our app has failed 3 times in 6 months, and our electrician is at a loss now, despite contacting the provider. We have changed and refitted everything, including the alarm unit and the wi-fi connector but the error on the app continues to return to the same fault every 6-8 weeks. The app shows as "connecting" but gets stuck there. The app shows the panels as "offline".

Comms failure!!! The whole application is very temperamental. It worked fine last year when I installed it, but now it keeps crashing. Also there's very limited info on how to resolve issues & the one's which are there are no good. I wish i would not have wasted my money buying this expensive system which doesn't give me any confidence if it's doing what it should be doing...

The problem i am facing is that the Visonic Go mobile app disconnects from my account after some minutes of non-usage (and i need to "TAP TO CONNECT"). Then i need to send an SMS message again to connect like CONNECT;AAAA;CS-1;SEQ-4038; This is not efficient. How can the app remain connected to my account at all times please? I could not find a setting for this.

What’s new

Important update:
◦ A migration reminder has been added to the app so you can stay connected to your security system