Vonage Business Communications

Vonage

About this app

• Maintain a single business identity when calling, texting or video conferencing.
• Communicate your way with calling, texting or video conferencing anytime, anywhere.
• Play or read voicemails and even manage settings on the go.
• Activate Call Forwarding or “Do Not Disturb” status
• Import, view and edit contacts across multiple devices

The Vonage Business Communications mobile app is available at no additional charge. Existing VBC customers just log in with their username and password. (Data charges may apply to mobile app usage depending on the mobile plan)

About the service:
Vonage Business Communications (VBC) unifies calling, messaging and meetings worldwide to provide seamless communication between customers and employees using a flexible cloud communication platform. The VBC Mobile App enables on-the-go employees to stay connected no matter where they are in the world. They can maintain a single number across all devices so they can be easily reached by colleagues and customers. VBC reduces monthly phone expenses, enables centralized billing and does not require annual contracts.
To view our Terms of Service please use this link: https://www.vonage.com/business/legal-policy-center/business-cloud/tos/

Ratings and reviews

If your business relies on receiving calls while you’re out in the field, do not use Vonage Business expecting the mobile app to work. The app constantly disconnects from the phone and loses connectivity, causing calls to never ring or be missed entirely. Even with strong cellular or Wi-Fi service, it’s unreliable. A business phone app that can’t receive calls defeats the purpose. If you need dependable call delivery outside the office, look elsewhere. The Vonage app simply cannot be trusted.

Overall, it performs the basic functions required for a companion app for my desktop phone. If this was my primary access to business phone lines, I would probably switch carriers. It's not as reliable as I'd need it to be, and it behaves differently on cell networks and WiFi. A daily annoyance is that notifications don't open the app. It's particularly annoying that voicemail notifications don't open the app. With every update I cross my fingers, but it has remained annoying for 5 years so far.

App works pretty well for what its meant to do. Only complaint is it seems to have "authentication errors" and doesn't keep my signed in. The app has authentication errors every now and again and I have to sign in every couple of days. It's a minor inconvenience and the only negative is that I have to sign in again which I don't mind, but it can be pretty annoying to some. The app works pretty well otherwise and your able to control the calls from the app very well.