TELUS Health One

TELUS Health One

About this app

• TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer.

• Available on this app, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more.

• Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person.

• Leverage a searchable online library of wellbeing content and clinically verified resources.

• Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators.

• Feel guided with TELUS Health One. Take a pro-active approach to your wellbeing with fitness challenges. Track your daily steps and exercise sessions with Health Connect to reach your goals and team up with your colleagues to participate in group step challenges.

Ratings and reviews

Honesty, useless. The app contains the most basic information and a selection of random articles that offer no practical help, especially for the chronic struggles. I would not recommend it even as the first step, I think it could do more harm than good for a person with no therapy experience. The hotline numbers could have easily been a leaflet.

The app loads very slow, the well-being programmes aren't programmes, they're just a set of 'how do you feel' questions followed by 'rate this programme' questions, and you are only able to choose three categories you are interested in for which the 'snack-size' articles don't relate to at all. What I was expecting from this app isn't what is delivered at all.

For anyone reaching out for mental health help for the first time, I do not recommend this app. Clicking on 'Book a counselor' will take you to a booking agent through a chat. They are not trained to deal with distressed individuals. I asked the booking agent to give me a minute, she waited 3 minutes, then typed "You may be busy but I have other clients to speak to" and left the chat. This negative experience led to my anxiety attack shortly afterwards. Call the 1-833 to book an appt instead.

What’s new

Thanks for using TELUS Health One.

This release we've been busy squashing bugs and improving the app.