TELUS Health One

TELUS Health One

About this app

• TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer.

• Available on this app, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more.

• Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person.

• Leverage a searchable online library of wellbeing content and clinically verified resources.

• Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators.

• Feel guided with TELUS Health One. Take a pro-active approach to your wellbeing with fitness challenges. Track your daily steps and exercise sessions with Google Fit to reach your goals and team up with your colleagues to participate in group step challenges.

Ratings and reviews

I have a Google phone. Telus health app reports consistently fewer steps than what google fit tells it!! (Thousands less!! Yesterday I did about 9500 in google fit but Telus health says 6200!!). There is no alternative for android phones other than google fit!! Their tech support was not helpful (literally a cut and paste email of stuff to try). My employer pays Telus a boatload of money to do our wellness programs and there is a step challenge at work and can't participate properly.

Chat doesn't work and no one to talk to. Doesn't matter if I'm on PC or mobile the chat option never works. How the hell are you supposed to help us if you have no way talking to us. Screw this app and Telus health.

For anyone reaching out for mental health help for the first time, I do not recommend this app. Clicking on 'Book a counselor' will take you to a booking agent through a chat. They are not trained to deal with distressed individuals. I asked the booking agent to give me a minute, she waited 3 minutes, then typed "You may be busy but I have other clients to speak to" and left the chat. This negative experience led to my anxiety attack shortly afterwards. Call the 1-833 to book an appt instead.

What's new

Thanks for using TELUS Health One.

This release we've been busy squashing bugs and improving the app.