My matched professional has been amazing. I did have low expectations going in, but after just over a year with the service, it has far surpassed those expectations. The regular support offered, also by the support groups, got me through a low point in life and onto a healthy road filled with personal growth.
Talkspace as a concept is sound. My matched professional is fine. But the app itself is a mess, and frankly talkspace should be embarrassed because, at its core, it's messaging, and there are too many messaging apps on the market for Talkspace to be this mediocre. Messages don't send, messages are sent with delays, I can't copy text, images don't send. It's a mess. I'm consistently logged out for no reason. The Android app is poorly built and it's harming the experience.
I tried it for a month. I guess I expected too much? Having gone to a therapist for many years I expected a discussion type service? The therapist responded in the morning and night and I pretty much got my own words repeated back to me with "I understand.." in front of them. Not helpful. Anyone can do that. I also don't like like how they join you up with someone in your area. The therapist was nice but Their response was robotic. Waste of money. Go to a regular therapist and save your self some money.
Both the app and the website are frustratingly unnavigable to the point of making me even more depressed. I feel completely robbed. The price of the service is perfectly reasonable if the service worked. However, being thwarted at every turn, especially considering how hard self-advocacy is and that is exactly what is required for this app, I'm frankly worse off now than before, but adding insult to injury, I was charged an exorbitant amount.
I love this app! It's really user friendly in my opinion. I haven't experienced any of the technical issues other users mention, but I'm using Google's OS so maybe that's why? I didn't feel like I connected well with the first therapist I tried and they were quick offer me new matches. My current one is wonderful and I feel like it's really helping me.
I paid $100 for something I didn't use ... And I havent got my money back .. it's been more than 3 business days and they haven't replied I don't understand.. I just want my money back
- Fixed notification problem in Android Oreo
- Network performances
- Added Android Pay as supported payment option
- Added Bluetooth headphones support for the Talkspace Live Sessions
Extra bug fixes and performance improvements. If you have questions, email us at firstname.lastname@example.org
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