
Aida
it's been a few years that I'm backing up all my photos on this cloud, now that all the photos are build up to the point of a massive collection, I find it really challenging to find the one that I am looking for. I'm so used to google photos that I find the photos by face and search them by colour or place. on this cloud, i can not even mark them as favorite, without adding them to another album,if I don't remember the date, I have no other feature to look for them, and it's so frustrating.

PJester 7
The point of a drive like this is to 1. Automatically back up files, which it does not do most of the time 2. Allow user access to files throughout multiple devices, which is extremely limited Improvements I would like to see 1. Flawless interaction with all file types. If I make changes to a file, it should save automatically. 2. Allow photos to be printed directly from the app 3. Should act more like a hard drive, less like software, especially when accessing from a laptop.
9 people found this review helpful
Western Digital Technologies, Inc.
March 8, 2024
Hi, we are sorry for the inconvenience and thank you for your feedback! We deeply respect your advice, and we will try to combine your suggestions with our improvements to provide better products & services. We also recommend you to please open a ticket at (https://support-en.wd.com/app/askweb) and explain the backup related issue in detail.

Chris S
Decent app for automatic backup of your phones files. Other than that it's nothing great... Kinda slow, (I think this is more due to the cloud hard drive), not a ton of features, and no grouping pictures automatically.. It does automatically pickup anything new in your folders that haven't been backed up and does it for you. Other than that it's ok
1 person found this review helpful
Western Digital Technologies, Inc.
January 17, 2025
Hi, We truly appreciate you taking the time to share your thoughts with us. Your support is incredibly important to us, and we're committed to making your experience with our app as seamless as possible. If you run into any technical issues, please don't hesitate to reach out to us at. We're here for you.