WhatsApp Business

WhatsApp LLC

In-app purchases

About this app

Everything you love about WhatsApp plus built-in tools for business

WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs

Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

Ratings and reviews

WhatsApp is great but I feel it can be improved on. Firstly, it's now a bit of a challenge to access files when posting a status. Previously, files were arranged on WhatsApp the way it's been stored on the file folder and you could simply access a particular pic or video. Now though, pictures and videos are clustered into "recents" then a few folders. Secondly, it's really frustrating when we post a status update and the quality of the video or pic reduces drastically! Please improve on this!

"WhatsApp Business is a great platform, but there's a serious issue that needs to be fixed. Whenever I try to send a video, not only does the video fail to send, but the entire WhatsApp Business app crashes. This problem occurs not just while sending videos in chats but also when trying to share them on status. I've tried updating the app, clearing the cache, and restarting my phone, but the issue still persists. This is a big problem for business communication, as it makes it impossible to send

Hi WhatsApp, thank you for constantly updating the app to make it more functional for us all. But please, this new music feature on WhatsApp, I can't find any known Nigerian song on my WhatsApp business. All the songs there are songs i do not know, even the foreign songs i know are not available. Kindly work on this please, I can't seem to relate with the songs available for me and I'm sure other WhatsApp business users have this issue too. Thanks

What’s new

• Optimized menu structure of the Tools tab.
• Moved all Business Tools from Settings to the Tools tab.



These features will roll out over the coming weeks.