the app is easy to use. I am on the go I can create a time sheet on the fly. I attach tasks directly to the client. I can upload expense receipts from my phone directly to my project. I take a few minutes to complete my tasks instead of having to head back to the office and regroup and complete the tasks. the app makes the process much more efficient. I also like that when I exit out of the app it does not stay open, I must reenter my password, thus protecting my clients and myself. I like that my recent activities are the first screen I see. It keeps me current as my teammates enter their activities and we move the company forward and on track.
OK - So I am updating my review because this latest release fixed a lot of the issues I was having. I think the performance issues I have now are due to my device, because when nothing else is running - this app rocks and is fast. Great for on the go updates while at my clients office. I use this on my android tablet and prefer it to using the iphone app on my ipad - although doable. Great updates - keep them coming!
I have used the iPhone and desktop versions which are slightly better but it's still very useful for my work. I use timesheets and TODOs daily so it's great if I have forgotten to submit some times for a project I can still do them on my commute home. Just an update on my review. Since the updates the WorkEtc app is much cleaner and easy to use. I work from home for part of the week and it has proved invaluable for keeping contacts close to hand or being able to quickly check our work calendar to see if staff are in the office. Performance-wise the app is a lot more snappy and responsive and the design and layout have been overhauled to good effect. A definite recommendation for WorkEtc users.
Currently, I am using Work[etc] primarily as CRM and project management tool. This products allow us to keep close contact with our clients and manage internal development projects such as websites. When I first took a look at the Android mobile app, the first thing I noticed was the color association. For me it was red for Support Cases, and orange for Projects. This really helps to distinguish the work areas I use the most. There are 3 areas that have the same color orange (Tasks, Projects, Time Sheet), however icon association helps to distinguish the difference very easily. Another obvious benefit is the mobility of this app. If I am out running an errand and need to respond to a customer, the application makes this very easy, and helps improve customer response time! Also one of the great features over a desktop application is the Snap a Picture. This is much easier to do with a phone or tablet. This is VERY effective and a time saver when debugging client issues. If I had to add one thing I would add Smart Lists to the menu screen. This is a great feature in Worketc.
Compare to some other ticketing systems out there, this app is great. I like that both the Android and Apple OS apps have the same functionality. I have this installed on several versions of Android and they all work well. Our time keeping has gotten much better since it is so easy to add time. I also like that this app isn't a super stripped down version of the service.
The new UI is awesome and the app is actually now much more functional than before when previously it was more about reviewing current progress - with this app, we can actually comment and function almost as if we were on desktops. The leads functionality is far more improved as this is the primary use of the mobile app - we can change and edit leads as we need. The contact search is still a bit of a work in progress - couldn't quite get the download of all the contacts to the local device to work as we've got nearly 4000 contacts in the database. Overall though - great work and look forward to the next revision.
- Fix issue when latest items in a support case's activity stream does not appear
- Fix issue when selecting a project type and stage from project quick add
- Fix issue when adding a recurring task
- Fix issue when updating / creating a new task with blank duration field
- Fix crashes
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