Hi, thanks for the review. This issue can occur if you're not running the most up to date version of the app. I'd advise uninstalling/reinstalling it. If you have and you're still having these issues, please drop me a DM via Twitter @VodafoneUK or Messenger: https://vodafone.uk/2lE3cWL, with the words 'FAO Mark' & your review username. Thanks, Mark