Yaplet — AI Support Inbox

IG Services

About this app

Yaplet puts your customer support operation in your pocket. Answer website live chat, email, Facebook Messenger and Instagram DMs from one inbox — with AI at your side for replies, summaries and translation.

Built for support agents and teams who can't sit at a desk all day. A conversation comes in, your phone pings, you answer in seconds.

ONE INBOX FOR EVERY CHANNEL
• Website live chat, email, Facebook Messenger and Instagram DMs together
• My Inbox, Unassigned and All views — grab waiting chats before they go cold
• Search every conversation by message, visitor or agent
• Filter by website/widget when you run more than one

REPLY LIKE YOU'RE AT YOUR DESK
• Real-time typing indicators and read receipts
• Share photos from your library
• Canned templates, knowledge-base articles and docs, inserted in a tap
• Private internal notes only your team can see
• Assign, transfer, leave or mark conversations as read
• Ask customers for a rating when the chat wraps up

AI THAT DOES THE HEAVY LIFTING
• AI Reply — drafts an answer from your own knowledge base
• AI Summary — catch up on a long thread in seconds
• Rephrase and grammar polish before you hit send
• Auto-translate both directions — support customers in any language

SEE WHO'S ON YOUR SITE — RIGHT NOW
• Live visitor list with country, device and the page they're viewing
• Full visitor context: plan, location, browser, event history
• Start a conversation with anyone browsing your site

STAY IN CONTROL
• Light, dark or system theme — new in 2.1
• Push notifications for new chats and messages
• Go online or offline with one tap
• Switch between organizations
• Listen back to AI phone-call recordings

Yaplet is the companion app for the Yaplet platform (yaplet.com) — live chat, AI chatbot, knowledge base, ticketing, newsletter and more. A Yaplet account is required; create one free at yaplet.com.