Mobile ZAC

Zultys, Inc

About this app

Wherever your job takes you, make your mobile device your business phone.

Mobile ZAC is fully supported with Zultys systems running MX version R17 and above. It allows remote and mobile employees to manage business communications while utilizing the same tools as Zultys Advanced Communicator (ZAC) and our browser-based Web ZAC.

We bring significant cost savings and reliability to our customers by including our mobile app with every user bundle for every Zultys system. Work anywhere, from any device, with anybody with Mobile ZAC.

New Features:
• Video Conferences: Easily host or join a conference, whether it’s for a group or one-on-one. Choose from three different modes to match your preferences: Speaker, Grid, or Pin an individual user.
• Scheduled Conferences: Now users can view, join, and schedule conferences directly from the mobile app.
• Call Logs: You can view complete phone call records and review the call history. Easily find the exact information you need with new filter and sort options.
• Emojis: Elevate your conversations with native emojis.
• Call Attached Data: Accessing and completing Call Attached Data while on the go is now easier than ever.
• Retrieve Call: Move an active call from one device to another quickly and effortlessly. This feature gives you flexibility and an uninterrupted call experience.
• Agent Roles & Queue Monitor: Agent roles and queue monitor have now been added for call center functionality on the go.

More Feature Highlights:
• Video calling
• Password reset link
• Network switching between cellular and Wi-Fi networks while maintaining calls
• Real-time presence status and presence notes
• Instant messaging and IM alerts
• Instant message with outside parties
• SMS support
• GUI presentation of visual voicemail
• Call group support

Ratings and reviews

Clunky. You have to log out of the phone app to not have it ring at your desk and on your phone at the same time. There should be an option to turn off ringer. There should also be an option for it to only go to your phone if you set the desktop unit to forward. It also ignores Do Not Disturb by vibrating when a call comes in. What part of "Do Not Disturb" is confusing to Zultys?

Wow. First message in the app and this thing has crashed twice, the input lag from typing was so bad I couldn't position my cursor. It's gotta be poorly optimized too. the back of my phone got hotter than any other app I use and it started tearing through battery life. I have to have this for work, but... there's a lot to be desired as far as basic functionality this far in. 😂 I'm leaving an extra benefit of the doubt star for now but highly considered leaving only one.

can only tap one voicemail and then need to clear it from memory and then open it up again to listen to the next voicemail. I've logged out and logged back in, clear the cache. thing is barely updated, clunky

What’s new

Mobile ZAC 2.1 includes improvements to call group call handling, faster logout times, improved synchronization between ZAC Desktop and Mobile, and fixes that deliver a more reliable calling and messaging user experience, along with this enhancement:
• Mobile Network Calling: Place outbound and receive inbound business calls over your mobile carrier network. This setting can enable clearer audio and more reliable call performance in locations with weak or unstable internet connectivity.