With the teledoctor app, BARMER offers its insured persons the services of the teledoctor in a mobile version. You can conveniently and conveniently receive medical treatment in the video consultation or receive medical advice on many health topics via various channels. The teledoctor will answer your questions about medication, therapies, illnesses and many other health areas, for example. And that 365 days a year.
The BARMER teledoctor app offers the following functions
• Remote medical treatment
Get medical treatment for yourself or your child during the video consultation and, if necessary, issue a sick leave or prescription. In addition, certificates for sick pay can be issued if the child falls ill.
• Dermatological video consultation
Upload photos for the medical video consultation and get medical treatment from a dermatologist and, if necessary, issue a sick note or prescription.
• 24-hour telephone service
No waiting time and available 24 hours a day, 7 days a week
• Chat function
Ask health questions conveniently via chat - from Monday to Saturday between 7 a.m. and 9 p.m
• Message function
Send questions to the experts at BARMER Teledoktor via message and receive an answer within 2 hours. It is also possible to send attachments, for example medical reports, X-ray documents or prescriptions.
• Waiting time management
The experts arrange medical appointments in order to keep the waiting time for a specialist appointment as short as possible.
• Call back service
Receive a call back at a scheduled time and talk to the medical experts at the desired time in peace.
• Video chat
Questions about health or therapy with the medical team via video chat - live and direct! Also possible: securely upload files (e.g. findings, certificates, ...) in advance and discuss them in the video chat.
• More services:
- Checklist "Preparing for a doctor's visit"
- Health information (+290 database entries)
- Travel medical information on all countries and states
- Diagnostic interpreter
To use the teledoctor app, you need access to Meine BARMER. You can set this up at barmer.de/meine-barmer.
For legal reasons, the use of the video consultation in the app is independently possible from the age of 16. For persons under the age of 16, it is necessary for parents or guardians to be present.
As a public body within the meaning of Directive (EU) 2016/2102, we make every effort to ensure that our websites and mobile applications comply with the provisions of the Federal Disability Equality Act (BGG) and the Accessible Information Technology Ordinance (BITV 2.0) to implement the Directive ( EU) 2016/2102 to make it barrier-free. Information on the declaration and implementation of accessibility is available at https://www.barmer.de/a006606