HEK Service-App

HEK - Hanseatische Krankenkasse

About this app

Customer service has never been so quick and easy. With our service app, you have the opportunity to contact us, exchange documents and receive information via your smartphone at any time and anywhere.

We offer the HEK service app in the basic and smart versions. With the smarthealth add-on you have additional access to your personal health data in the smart version. Each version is free and meets the highest security standards.

“Basic” version:
With “basic” you can use our service offering digitally; this version offers you the following functions quickly and free of charge:
• Scan, upload and send documents
• Scan QR codes and answer questionnaires online
• Request membership certificates
• Health & prevention (health hotline, doctor guide, doctor appointment service and other offers)
• Contact via hotline, email, callback service, text and video chat
• Emergency contacts at a glance
• Performance and service overview

“Smart” version:
With “smart” you can use additional services digitally and gain access to your personal data. Since January 1st, 2024, registration using a so-called health ID has been mandatory for all health insurance companies. Therefore, simply identify yourself directly in the HEK service app in order to be able to safely use the following functions:
• All basic functions included
• Digital mailbox for incoming and outgoing documents
• Secure communication via messenger
• Access to insurance periods and salary data
• Edit contact and bank details
• Optional: Activate the “smarthealth” add-on

Add-on “smarthealth”:
With the “smarthealth” add-on, you can manage your health intelligently and mobile in the smart version. You always have access to your personal health data and medical information through your electronic health record (EHR).

We currently offer you the following options:
• View of doctor and dentist treatments with diagnoses and costs per quarter
• Display of prescribed medications and digital medication plan
• Digital vaccination overview and recommendations
• Overview of preventive examinations including reminder service
You will receive all data directly from us upon request. You can add your own information at any time.

Optimization and contact:
With regular updates, we would like to continually expand the service for you and introduce new applications. If you have any questions or suggestions, please feel free to contact us at any time: kontakt@ hek.de

We hope you enjoy our mobile service center.

Provision of the digital accessibility declaration of January 16, 2024

Ratings and reviews

Used to work, although almost every time I opened it I was surprised because I was no longer an authorized user and had to go through a newly designed and very lengthy process of identification again which was very frustrating. Even that awful experience is no longer available because the app refuses to open on my Pixel 8 pro device. Stopped it, cleared cache, retried only to see an error message. The app, back when it worked, supported German language only, HEK does not have a website either.

The digital health ID was introduced Jan 1st 2024. To this day, May 5th, I haven't been able to use the smart section of the app. For months the authentication using the German Id card didn't work. Now that I've been able to finally authenticate, the app runs into communication problems while downloading my personal data. Probably by 2025 I can finally use the app to its full extent.

Could be done better. I can't find how to log in online(web browser) because I need to do translations. Would be better if there was actual English support for menus and such. I have to narrate to Google translate to understand what's going on. Obviously I have to learn German as well but I see a lot of reviews are done in English.

What’s new

Kleine technische Anpassungen